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LeonardoRafaeli-5657 avatar image
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LeonardoRafaeli-5657 asked RobertoLopezGil-1768 answered

Error trying to schedule Az-900 exam

When trying to register for the AZ-900 exam (Pearson VUE), I get directed to the site below https://examregistration.microsoft.com/error?s=ERROR_CANDIDATE_NOT_FOUND It tells me: We can’t access your Microsoft profile to schedule your exam. I tried cleaning my cache and running the browser in-private, but it didn't work. After linking my work and personal accounts, I was able to see the discount, clicked "Claim" and then "Schedule exam". On that page I see my personal email email account on the top right of the screen. After I clieck to schedule exam I am directed to the error page.

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DSPatrick avatar image
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DSPatrick answered

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Pearson VUE Customer service
Pearson VUE contact / chat

--please don't forget to Accept as answer if the reply is helpful--






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NanditaBiswas-6110 avatar image
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NanditaBiswas-6110 answered

I tried all options in Microsoft edge browser like In Private Browsing and Deleting cookies but it did not help.

During scheduling my Azure AZ-900 exam (after receiving discount for Microsoft Training Day attendance), instead of scheduling exam, it redirects to page "https://examregistration.microsoft.com/error?s=ERROR_CANDIDATE_NOT_FOUND", and displays information to try scheduling exam on IE/Edge, or contact Person Vue. Person Vue answered to ask Microsoft Support directly.

Please assist me to schedule my Azure AZ-900 and find out why error "ERROR_CANDIDATE_NOT_FOUND" displays.

My certification profile is on my private mail, and both the discount and training i attended was linked to my corporate e-mail (however i have linked those e-mails together). On Edge browser it does not work either.

I am selecting random tag, since i cannot find a tag appropriate to this question. Please redirect this to appropriate team.

The pearson vue support team asked me to contact microsoft support to help me in creating a personvue acoount for me. Can you please help me in creating a pearson vue account.

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RobertoLopezGil-1768 avatar image
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RobertoLopezGil-1768 answered

I am in the exact same situation. Any advice?

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