SCCM-Locating a specific Software on devices?

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HishamRafi-2159 asked Feb 26, '21 saldana-msft edited 3 days ago

SCCM-Locating a specific Software on devices?

Hi! I am trying to locate all computers in our organization that have a specific software installed. E.g. let's say MS Office, but infact it's Dentrix 8.0.96 i followed these steps ( in the attachment: Monitoring->Overview=>Reporting->Software-Companies and Products-> Computers with Specific Product) , then clicked on Values and located the application (Dentrix 8.0.96). clicked on "View Report" and it's blank.. this happens with ANY applications I select. What am I missing? i am kind of new to SCCM. Thanks, ![72613-sccm1.png][1] [1]: /answers/storage/attachments/72613-sccm1.png

windows-server-powershell windows-active-directory mem-cm-general windows-server-2016 mem-cm-site-deployment

sccm1.png (103.6 KiB)

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Answer 1 · 2021-02-27T01:59:56.753Z

Jason-MSFT answered Feb 27, '21

That's because that report leverages software inventory which is actually a file inventory and by default, ConfigMgr does not collect any file information.

Generally, the best path is to use the reports that leverage Add/Remove programs -- there are multiple under the Software - Companies and Products category.

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Answer 2 · 2021-02-27T04:54:32.617Z

HishamRafi-2159 answered Feb 27, '21

i tried with what you suggested and still no go...

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Answer 3 · 2021-02-27T13:17:22.69Z

GarthJones-MVP answered Feb 27, '21

What do you mean by no go? You use the add remove programs reports correct? You started with the count report correct?

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Answer 4 · 2021-02-27T15:19:02.01Z

HishamRafi-2159 answered Feb 27, '21 HishamRafi-2159 edited Feb 27, '21

as you see, i am searching for this software Dentrix 8.0.96" and it locates only "Dentrix 8.0.5 Devices" (8.0.5 is actually an outdated version). I am not sure why it's not locating 8.0.96. Anyhow, i thought maybe some user's still have the older version installed on their machines so i thought why not search for it and see what happens for testing purposes. Clicked on View Report and it displays random programs, ( Acrobat, etc...)

Second attachment you can see what options I had for "Values" it didn't have the version i was looking for (Dentrix 8.0.96).

So for testing purposes. i choose another report. Curious if SCCM really does query programs in add/remove from computers.
Report: Software Registered in Add Remove Programs on a specific computer. I used my computer for this and installed Dentrix 8.0.96.

and it didn't display this application "Dentrix Enterprise Client 8.0.96"

so there is something with the way SCCM reports that i need to figure out. It's definitely not applications listed in Add/Remove Programs. Not sure what it is. Would appreciate help on this.

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sccm3dentrixaddremoveprograms.png (166.0 KiB)

softwareonspecificcomputerreport.png (77.3 KiB)

sccmdentrixreportnodisplay.png (79.1 KiB)

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Answer 5 · 2021-02-27T19:56:23.897Z

Garth answered Feb 27, '21

How exactly is Dentrix installed? Is it system installed or User installed? CM will only inventory System installed SW. For user Installed SW you will need 3rd party addons.
https://www.enhansoft.com/user-installed-software-and-why-you-should-care/

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Answer 6 · 2021-02-27T21:06:17.243Z

HishamRafi-2159 answered Feb 27, '21

It's installed manually by running an executable. Goes through series of prompts: "software/license agreement", installation path, etc..... i am confused with system vs user because i see in that report "Google Chrome" as well and also "zoom" which are user installed 3rd party apps, aren't they?

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Answer 7 · 2021-02-28T13:13:30.407Z

GarthJones-MVP answered Feb 28, '21

Both chrome and zoom can be installed as a system. You need to review the user reg keys to confirm.

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Answer 8 · 2021-03-01T14:23:27.93Z

HishamRafi-2159 answered Mar 1, '21

Not sure what you mean installed as a system...can you provide some details on that? i never looked at software installation in that kind of way.

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Answer 9 · 2021-03-01T15:15:24.457Z

HishamRafi-2159 answered Mar 1, '21

ah nvm, i see what you mean...thanks for that link. That gives me a better idea how SCCM looks for software!

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