question

GlennMaxwell-2309 avatar image
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GlennMaxwell-2309 asked ·

Remote Server returned '554 5.4.0'

Hi All, One of my user is facing issue sending email to an external domain user. he is getting the below NDR. is anything to look at my end or its an issue at the recipient domain end.

Delivery has failed to these recipients or groups:

user1@somedomain.com
A problem occurred during the delivery of this message. Please try to resend the message later.

Diagnostic information for administrators:
Generating server:
user1@somedomain.com
Remote Server returned '554 5.4.0'


Your message did not reach some or all of the intended recipients.
Subject: TEST
Sent: 2/20/2021 08:00 PM
The following recipient(s) cannot be reached:
user1@somedomain.com on 2/24/2021 10:13 PM
None of your email accounts could send to this recipient.


office-exchange-server-administrationoffice-exchange-online-itprooffice-exchange-server-mailflow
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1 Answer

KyleXu-MSFT avatar image
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KyleXu-MSFT answered ·

@GlennMaxwell-2309

The "554 5.4.0" error is related with too many hops. If there exist such issue, it will effect all mailboxes rather than only on mailbox. So, I would suggest you provide a screenshot about the information in that NDR(remove domain name from it), it will help us to narrow down this issue.

If this mailbox could send emails to other mail servers, it means this issue related with the MX record for target mail server, you need to contact target mail server administrator.

If you organization cannot send emails to other mail servers, you can take steps below to solved this issue:
1. If you are using Exchange online, just delete/disable all connectors on Exchange online.
2. If you are using Exchange on-premises, delete/disable all send connectors, then recreate a new with this article.
3. If you are using hybrid, delete all connector from Exchange online, remove send connector from Exchange on-premises, then rerun HCW to recreate them.


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