Microsoft teams troubles

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JoanaFreitas22163-7650 asked · Feb 27 at 11:41 AM

Microsoft teams troubles

I have the Microsoft Teams application installed on my computer, and I have my account open. But today, when I tried to open the application, I got a notification that said there was an error and I needed to sign in again. When I did so, I got a new error: "Pedimos desculpa, mas ocorreu um problema. Reiniciar Se não funcionar, experimente terminar a sessão e voltar a iniciá-la. desktop-8add6409-6fde-417e-b598-e2792c860a29 Código de erro - 80284001 Existe uma forma mais eficaz de iniciar sessão no Microsoft Teams. Se tiver dificuldades em concluir o processo, contacte o administrador de TI." What do I do? I really need to use the platform!!!

office-teams-windows-itpro

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SharonZhao-MSFT · Mar 01 at 02:43 AM

@JoanaFreitas22163-7650,
Currently in Microsoft Q&A we only support English, could you please edit your question into English? Then we can help to solve your issues, thanks for your understanding.

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JoanaFreitas22163-7650 SharonZhao-MSFT · Mar 01 at 01:01 PM

I have the Microsoft Teams application installed on my computer, and I have my account open. But today, when I tried to open the application, I got a notification that said there was an error and I needed to sign in again. When I did so, I got a new error: "We apologize, but a problem has occurred. Restart If this does not work, try logging out and logging back in. desktop-8add6409-6fde-417e-b598-e2792c860a29 Error code - 80284001 There is a more efficient way to log into Microsoft Teams. If you are having difficulty completing the process, please contact your IT administrator."
What do I do? I really need to use the platform!!!

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JoanaFreitas22163-7650 SharonZhao-MSFT · Mar 01 at 01:02 PM

Yes, of course

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Answer 1 · 2021-03-02T07:26:50.213Z

SharonZhao-MSFT answered · Mar 02 at 07:26 AM

@JoanaFreitas22163-7650,

Does anyone else have the same issue?

To exclude the account itself, you could try to sign in Teams web client(https://teams.microsoft.com) in InPrivate mode and check the result.

Then, perform a clean boot to exclude whether a background program is interfering with Teams.

Make sure Teams client is the latest version. If there is any update requirement on the machine, please install the package in time.

Moreover, check the health status of Microsoft Teams in Office 365 admin center > Health > Service health.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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JoanaFreitas22163-7650 · Mar 02 at 10:37 AM

Acctually, I've done this process twice, and it worked when the computer restarted, but the next day it didn't work again. :/

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SharonZhao-MSFT · Mar 04 at 09:20 AM

@JoanaFreitas22163-7650,
So, do you check the health status of Microsoft Teams in admin center?
Perhaps, it will have some useful information.

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SharonZhao-MSFT · Mar 09 at 06:39 AM

@JoanaFreitas22163-7650
Do you have any update now?

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SharonZhao-MSFT · Mar 12 at 03:35 AM

@JoanaFreitas22163-7650
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer for helping more people.

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