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TomH-6745 avatar image
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TomH-6745 asked ·

How do I deactivate a product key that was on a 2016 Server that was destroyed?

I have the product license key, but it won't work on my new server until it's deactivated. The problem is the server was destroyed so I cannot use the slmgr /upk. Is there another way to recover this key?

Thanks in advance,
Tom

windows-server-2016
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DSPatrick avatar image
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DSPatrick answered ·

but it won't work on my new server

What problem are you having?
slmgr /ipk xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
slmgr /ato

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TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered ·

/UPK only removes the product key from the computer. It does NOT remove the digital license for that computer stored on Microsoft activation servers. After you do the /UPK, install the appropriate generic product key for that version of Windows, and it will re-activate by retrieving the digital license previously stored on Microsoft activation servers for that computer based on the Hardware ID - not the product key.
Therefore, for your scenario the only way is calling MS activation support for help, tell them your condition.
Microsoft Licensing Activation Centers worldwide telephone numbers
https://www.microsoft.com/en-us/licensing/existing-customer/activation-centers


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Would you mind letting me know the update of the problem? If you need further assistance, feel free to let me know.

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