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SamruddhiKoli-7187 avatar image
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SamruddhiKoli-7187 asked mzyarah answered

Why risk it? Ofice isn't licensed properly and you might be a victim of software counterfeiting, Stay Safe with genuine Office today.

I have purchase genuine license from amazon. But from past 3-4 days I am continuously receiving following error. Please guide me how to resolve the issue.
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Your question is more related with Office which our forum doesn't focus on. I will remove our tag windows platform network and add the related Office tag. Thank you!

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emizhang-msft avatar image
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emizhang-msft answered amayakak-1623 edited

Hi @SamruddhiKoli-7187,
How did you activate the Office? Did you enter the product key or sign in Microsoft account?
I suggest you try to check the license status:

  1. Open an elevated Command Prompt window.

  2. Type the following command to navigate to the Office folder.

For 32-bit (x86) Office:

cd c:\Program Files (x86)\Microsoft Office\Office16\

For 64-bit (x64) Office:

cd c:\Program Files\Microsoft Office\Office16\

Type the following command, and then press Enter:

cscript OSPP.VBS /dstatus

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You can post the result here and I'm glad to help you check it.


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My license status shows it licensed still getting the error. can anyone help?
@emizhang-msft

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mzyarah avatar image
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mzyarah answered

Are you using KMS o activate your MS office? if yes please check with your IT Administrator, and if you are using MS365 try to disconnect the account and reconnect it, also if you're activating using a license key try to repair the office products, because it sems you're using not a genuine Office license.

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