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FinnJacobsen-5849 avatar image
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FinnJacobsen-5849 asked ·

Account a mess.

Is there a way to start all over again with my account and Word 365? It's at present just a confusing mess. Is there a way to check and eventually delete previous account information and log in on the PC? I seem to have two conflicting accounts, one from a previous user.

windows-10-security
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@FinnJacobsen-5849
Hi,

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@FinnJacobsen-5849
Hi,

We have not get information from you for several days.
Any update for your issue?

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JamesWestalll avatar image
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JamesWestalll answered ·

Hey @FinnJacobsen-5849

You should be able to complete a device reset using this documentation;
https://support.microsoft.com/en-us/windows/how-to-refresh-reset-or-restore-your-pc-51391d9a-eb0a-84a7-69e4-c2c1fbceb8dd

Please take care to backup & copy your important files before starting, as the last thing anyone wants is for you to lose files.

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered ·

@FinnJacobsen-5849
Hi,
All user accounts are stored under c:\users(account name)

  1. Open Computer Management, select Local Users and Groups, Users. Then in the right panel, find your old logins, and delete it. This will delete the user login.

  2. Open File Explorer, RMB This PC, Properties, Advanced System Settings, Advanced (tab), Settings (under User Profiles), highlight an account that says LOCALPCNAME\Unknown, press the Delete button below.

You should have a backup of your data in either case.
Hope above information can help you.

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