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AM-9778 avatar image
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AM-9778 asked ·

Cannot find Skype (Consumer) accounts in Teams

Dear all, after enabling the feature "Users can communicate with Skype users" in Microsoft Teams (External Access pane) I am trying to test it. Nonetheless, Teams always says "Couldn't find TheAddressThatYouTyped externally". I even created a new Skype account but Teams is still unable to find any external Skype email account. Does anyone know how to fix this or if this feature is working at all at this time? In case it is still not working (I have read somewhere that is a "Preview"), does anyone know when it will be working?

Thank you in advance.

office-teams-windows-itpro
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lucavitali avatar image
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lucavitali answered ·

Hi,
the Skype consumer integration will arrive at the end of May

Microsoft Teams - Teams/Skype Consumer chat and calling interop

Enable Teams and Skype for Consumers users to chat and make VoIP calls to each other

Featured ID: 53935
Added to Roadmap: 7/30/2019
Last Modified: 5/14/2020
Tags: Microsoft Teams, O365, General Availability, Worldwide (Standard Multi-Tenant)

https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=53935

Best. Luca

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Dear Luca, thank you for the quick reply.

I see in the link you provided that the feature is currently "In Development". Excuse my insistence but, when you say it will arrive at the end of May, do you mean it will be available to users? I am really interested in switching from Skype to Teams and being able to confirm this would be relevant for the implementation plan.

Regards. AM

1 Vote 1 ·

Hi,
this feature was scheduled for the end of April, but due to some problem it was postponed to and of May/June, so you have to wait few weeks to have it ;-)

Best. Luca

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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered ·

Hi AM-9778,

Thanks for you kindly attention to Microsoft Teams.

As a supplement, you can refer to the interoperability capabilities between Microsoft Teams and Skype (Consumer).


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