question

ArvisOzolins-7979 avatar image
0 Votes"
ArvisOzolins-7979 asked ·

Sync stopped. A problem occurred

An unexpected error occurred. (0x80041006). See attachment. The problem happens on several computers with Windows 10 when using Work Folders. Sync doesn't work anymore.

All clients are Windows 10, server is Windows Server 2016 version 1607.

Experts - do you have any hints how to resolve the issue?

windows-serverwindows-10-network
image.png (292.6 KiB)
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

CandyLuo-MSFT avatar image
0 Votes"
CandyLuo-MSFT answered ·

Hi ,

What's the OS version of your windows 10? 2004 or 20H2? When did this issue start to occur? Before the issue happened, did you do any modifications? Or install any updates?

Make sure you have patched your windows 10 with fully windows updates.

Windows 10 update history

Best Regards,

Candy


If the Answer is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.




·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

ArvisOzolins-7979 avatar image
0 Votes"
ArvisOzolins-7979 answered ·

Windows version is 2004. It started to happen after December 8th updates. All updates have been installed up to date.

·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

ArvisOzolins-7979 avatar image
0 Votes"
ArvisOzolins-7979 answered ·

When trying to open files from Work folders it shows blue arrows in a circle for most files and then comes up with error: The cloud operation was unsuccessful (see screenshot), and after that status becomes cross in a red circle.

73335-thecloudoperationwasunsuccessful.jpg



· 1 ·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

What events can you see in work folders operation logs? (Microsoft-Windows-WorkFolders/Operational that you will find under Event logs-Application and Services log- Microsoft-Windows-WorkFolders)

0 Votes 0 ·
ArvisOzolins-7979 avatar image
0 Votes"
ArvisOzolins-7979 answered ·

Dear CandyLuo, please see screenshots from Event Viewer. There are many events like these.

By the way I have upgraded one laptop to 20H2, issue persists.

![73678-eventviewer1.jpg][1]![73679-eventviewer2.jpg][2]
[1]: /answers/storage/attachments/73678-eventviewer1.jpg
[2]: /answers/storage/attachments/73679-eventviewer2.jpg


eventviewer1.jpg (98.4 KiB)
eventviewer2.jpg (101.0 KiB)
·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

ArvisOzolins-7979 avatar image
0 Votes"
ArvisOzolins-7979 answered ·

Dear @CandyLuo-MSFT what would be next step towards resolution?

· 3 ·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

I did not find any related recourse talking about this error message (0x80041006) in work folder. I am currently performing research on this error message and will get back to you as soon as possible. I appreciate your patience.

If this issue is urgent, I would suggest you open a case with Microsoft where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.

Here is the link:

https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

0 Votes 0 ·

Dear @CandyLuo-MSFT what is the progress with the issue?

0 Votes 0 ·
CandyLuo-MSFT avatar image CandyLuo-MSFT ArvisOzolins-7979 ·

I am sorry that this issue still hasn't been resolved. I have searched for a period of time, but still did not find any useful information related to this error message (0x80041006). I would suggest you open a case with Microsoft to do in-depth investigation.

0 Votes 0 ·
ArvisOzolins-7979 avatar image
0 Votes"
ArvisOzolins-7979 answered ·

Looks like this Work folder issue follows the user. I tried to login to User1 laptop (Laptop1) with my username and sync started to work after I did login for 2 times. Then I was happy. I tried to delete User1 profile from her laptop (Laptop1) with an idea that after that the laptop should be clean for her and sync should work. And logged into her laptop (Laptop1) with her username several times and got the same error again and again. Sync stopped. A problem occurred.. then I thought maybe something was left in registry or somewhere else about User1 user so I decided to try another test. I took another laptop (Laptop2) where User1 has never been logged in. I tested that Work Folders sync work with my username there. And then tried to login with User1. The same error occurred for her. Sync stopped. A problem occurred. Then I remembered that last week I was setting up a spare laptop (Laptop3) for User2 and there was the same Work Folders issue. Today I checked with User2 desktop computer, she has the Work Folders issue on her desktop also. Looks like the issue follows the user wherever User1, User2 goes. We have several more users experiencing the same issue. At the same time there are number of users who do not experience this problem. So far we are unable to identify what are the differences, generally users are configured in the same way.

@CandyLuo-MSFT does this give you any clue? Unfortunately we were not able to rise incident with Microsoft since we don't have a support agreement. We are using Azure to host our servers, and that doesn't qualify for Microsoft support.

· 1 ·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Let's appreciate that the other members in our forum can share their experience with us about this issue.

0 Votes 0 ·