question

Emma-6670 avatar image
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Emma-6670 asked ·

On a Macbook pro why can't I send meeting invites on MS Teams? It lets me populate and then comes up with a basic non-informative error message, 'can't find the email'??

As noted above, when trying to send an invite in MS Teams which is all downloaded correctly onto a MacBook Pro, you can populate the meeting details but then when go to send it, it comes up with an error message stating 'issue with finding the email'.
Is there a box we haven't clicked or not set up the account properly in the first place?
Any help, much appreciated.

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1 Answer

SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered ·

@Emma-6670,

Does this issue persist all the time? Or what changes do you do before happened?

Does anyone else have the same issue?

Do you try in other devices? Such as Windows desktop?

To determine if it is a client-side issue, log into Teams web client(https://teams.microsoft.com) and reproduce the steps. Make sure the email addresses of required attendees are valid. Then, observe the results.

If it works properly, try to start an instant meeting by selecting Meet Now in Calendar in Teams desktop client. Invite the same attendees and inspect if any error message pops up.

Besides, make sure the Teams client is the latest version.


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@Emma-6670
Do you have any further question on this topic now?
If the suggestion helps, please be free to mark it as an answer for helping more people.

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@Emma-6670
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer for helping more people.

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