question

StavrosMitchell-1905 avatar image
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StavrosMitchell-1905 asked JimmyYang-MSFT edited

Extension Dialing

Hey Everyone,

I have a client that just purchased 5 Microsoft Business Voice license and want's to move completely to cloud PBX. He currently has a few sites with the following attributes set for his phone numbers in AD +14501111111;ext=1280. Is it possible to dial from an AA to this extension or can you only use the DID which was associated with the user when he purchased the license +14502222222.

My guess is you can use his number, but just want to be sure. Also is there anything i need to modify for it to work with a 4 digit extension

thanks

office-teams-windows-itpro
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1 Answer

JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered JimmyYang-MSFT edited

Hi @StavrosMitchell-1905

Yes,Auto Attendants can route calls by dialing people by name or extension. The following picture shows each way for Auto attendance.

73639-26.png

For more details about it, you can learn it from:

https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue


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Hi @StavrosMitchell-1905

Haven't received your message for a long time. Do you have any further issue on this topic?

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