question

PrzemysawRafa-4992 avatar image
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PrzemysawRafa-4992 asked ·

Windows Server 2019 - new user and problem after logging in with the windows explorer

Good morning,

Since yesterday I have been struggling with the problem of adding a new user to the system.

Actually, adding is not a problem, I connect, log in (I have the login information displayed) and then, a black screen and blinking marks on the bottom bar - Windows time and tasks ..... and it can flicker all day long.

Five users added earlier, a few months ago, are logging in and there is no problem. Every new one - has a problem regardless of user or admin rights.

In the processes of the new user (I preview the processes from the administrator level), I can see that the windows explorer is starting, in a moment the info is paused, a new one starts and so on.

Network drives disconnected, recently installed software fired. I do not know when the error occurs because only after the request to create a new user such a surprise came out. I searched the depths of the web, but there is no walkthrough. Slowly, my ideas are running out ... please help.
AV - Windows defender. scf / scannow - done - same. The system is not in a domain. RDP licenses are in sufficient number

Greetings,
Przemek

PS
Log give me:

Nazwa dziennika:Application
Źródło: Application Error
Data: 02.03.2021 12:55:33
Identyfikator zdarzenia:1000
Kategoria zadania:(100)
Poziom: Błędy
Słowa kluczowe:Klasyczny
Użytkownik: Nie dotyczy

Komputer: TTServerWin19

Opis:

Nazwa aplikacji powodującej błąd: explorer.exe, wersja: 10.0.17763.1369, sygnatura czasowa: 0x5fea0b23

Nazwa modułu powodującego błąd: ucrtbase.dll, wersja: 10.0.17763.1490, sygnatura czasowa: 0x48ac8393

Kod wyjątku: 0xc0000409

Przesunięcie błędu: 0x000000000006e77e

Identyfikator procesu powodującego błąd: 0x612c

Godzina uruchomienia aplikacji powodującej błąd: 0x01d70f5af2f63e21

Ścieżka aplikacji powodującej błąd: C:\Windows\explorer.exe

Ścieżka modułu powodującego błąd: C:\Windows\System32\ucrtbase.dll

Identyfikator raportu: 5f34ec9a-61f4-4dc5-99d5-a9b831a6ed47

Pełna nazwa pakietu powodującego błąd:

Identyfikator aplikacji względem pakietu powodującego błąd:

Kod XML zdarzenia:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;

<System>

 <Provider Name="Application Error" />

 <EventID Qualifiers="0">1000</EventID>

 <Level>2</Level>

 <Task>100</Task>

 <Keywords>0x80000000000000</Keywords>

 <TimeCreated SystemTime="2021-03-02T11:55:33.380469500Z" />

 <EventRecordID>176148</EventRecordID>

 <Channel>Application</Channel>

 <Computer>TTServerWin19</Computer>

 <Security />

</System>

<EventData>

 <Data>explorer.exe</Data>

 <Data>10.0.17763.1369</Data>

 <Data>5fea0b23</Data>

 <Data>ucrtbase.dll</Data>

 <Data>10.0.17763.1490</Data>

 <Data>48ac8393</Data>

 <Data>c0000409</Data>

 <Data>000000000006e77e</Data>

 <Data>612c</Data>

 <Data>01d70f5af2f63e21</Data>

 <Data>C:\Windows\explorer.exe</Data>

 <Data>C:\Windows\System32\ucrtbase.dll</Data>

 <Data>5f34ec9a-61f4-4dc5-99d5-a9b831a6ed47</Data>

 <Data>

 </Data>

 <Data>

 </Data>

</EventData>

</Event>

windows-remote-desktop-services
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Hi
Could you show a screenshot for the error? and the log is in another language that I'm not able to read.

Thanks
Karlie

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1 Answer

PrzemysawRafa-4992 avatar image
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PrzemysawRafa-4992 answered ·

Faulting application name: explorer.exe, version: 10.0.17763.1369, time stamp: 0x5fea0b23
Faulting module name: ucrtbase.dll, version: 10.0.17763.1490, time stamp: 0x48ac8393
Exception code: 0xc0000409
Error offset: 0x000000000006e77e
Faulting process id: 0xd4ac
Faulting application start time: 0x01d70ff6a7748e17
Faulting application path: C: \ Windows \ explorer.exe
Faulting module path: C: \ Windows \ System32 \ ucrtbase.dll
Report ID: a2df22c8-4d7b-40e6-9f0a-0b122a055c9b
Faulting package full name:
Application ID relative to the error package

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Have you tried the general troubleshooting steps:
Fix File Explorer if it won't open or start


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Hi @PrzemysawRafa-4992

Have you checked if above answers help?

If they are helpful, please do not forget to accept the answers.

Have a great day !

Thanks
Karlie

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