question

ThomasWolter-3380 avatar image
0 Votes"
ThomasWolter-3380 asked ·

Drafts, Archive, Sent, Deleted-items and Junk Email are all inside the inbox

Hi,

I just setup a new email account in Outlook 2019 on my Mac.
The email is from a Domain and Hosting provider and there's nothing special about it.

Usually if you pay for a domain name and a Hosting package you also can create one or more email addresses for your domain. For example if your domain is www.my-website.com, you can create an email such as info@my-website.com.

So I created such an email address and set it up in Outlook 2019 on my Mac.

Everything is working fine and I can send and receive emails.
However the folder structure of my email inside Outlook 2019 looks like this:

73379-screenshot-2021-03-02-at-164154.png

As you can see the Drafts, Archive, Sent, Deleted-items and Junk Email are all inside the inbox.

How can I change this so that all those folders are at the same level as the Inbox, like the following?

73380-screenshot-2021-03-02-at-164732.png


office-outlook-itpro
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1 Answer

JeffYang-MSFT avatar image
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JeffYang-MSFT answered ·

Hi @ThomasWolter-3380,

What's the type of your account? POP, IMAP or Exchange?

As I know, if you are using IMAP email accounts in Outlook, we could modify IMAP settings to change the folder folder structure, here I tested with Gmail account like below:
73672-14-23-54.png 73618-14-24-12.png

To achieve this, please follow the steps below:

  1. Right click your email address in the mail folder list

  2. Select Account settings > Advanced

  3. In the Server Tab, check if you have already configured the IMAP Root folder
    73653-14-31-24.png

  4. If you have already configured it, please try to empty the IMAP Root folder and see if there is any difference.
    If you have not configured it yet, please try to configure it as your "Inbox" and then empty the IMAP Root folder to see if it could help.

Notice: Operations above may cause data loss in your mailbox, so please make sure you have backed up all your mailbox items in advance.

If this is not your case, please feel free to provide us with more related information about your issue for further research.


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Hi @JeffYang-MSFT,

Yes, I'm using IMAP.
I tried that but it didn't help.
In fact I've been aware of that solution as I fixed a similar issue with my Gmail by setting the IMAP Root Folder.
But for this email, changing/setting the IMAP Root Folder didn't help.
I've got the email from Hostinger.co.uk, maybe I need to contact their support.

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JeffYang-MSFT avatar image JeffYang-MSFT ThomasWolter-3380 ·

Hi @ThomasWolter-3380,
Thanks for your update.
Hum, as I know, from the perspective of the Outlook for Mac client, seems this option is the only factor which might influence this issue.
Have you tried check the folder structure of this email account from its web mail and see if there is any difference?
Besides, just as you mentioned, factors from your mail server side may also influence your issue. Please feel free to share your updates with us here if you got any.

0 Votes 0 ·
JeffYang-MSFT avatar image JeffYang-MSFT ThomasWolter-3380 ·

Hi @ThomasWolter-3380,
It has been a while, how is everything going?
Have you got your issue fixed?
If you have any update about this issue, please feel free to post back.

0 Votes 0 ·