Intune Enrollment Problem

Question

question

ChaytonDurham-1509 asked Mar 2, '21 LuDaiMSFT-0289 commented Mar 9, '21

Intune Enrollment Problem

Hi,

I am working with a client to enroll their BYOD computer into Microsoft Endpoint Manager and we keep running into issues.

We upgrade the computer's OS to Win10 Pro using a product key.

Their account is Microsoft 365 E3, they have a Microsoft Intune license, the computer has no updates, the device is not listed under Endpoint Manager, I created two enrollment restrictions to include all device types and the device limit is 15, & the access work or school account was set up with the work email.

How should I resolve this issue?

mem-intune-general mem-intune-enrollment

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Answer 1 · 2021-03-03T02:03:21.407Z

LuDaiMSFT-0289 answered Mar 3, '21 ChaytonDurham-1509 commented Mar 3, '21

@ChaytonDurham-1509 Thanks for posting in our Q&A.

To clarify this issue, we appreciate your help to collect some information:

Please check if the device is showing in Azure AD portal. If yes, check if the MDM of this device is "Microsoft intune".
Please check if the MDM user scope is set to "All" in Devices > Windows > Windows enrollment > Automatic Enrollment in intune portal

If there is anything update, feel free to let us know.

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

image.png (86.1 KiB)

image.png (50.8 KiB)

· 1

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

ChaytonDurham-1509 · Mar 03, 2021 at 01:48 PM

@LuDaiMSFT-0289

The device is showing up in the Azure AD admin center under devices because I uploaded the Autopilot HWID file yesterday. There is not MDM type listed

73851-image.png

MDM user scope is set to all.

73720-image.png

image.png (42.9 KiB)
image.png (60.6 KiB)

0 ·

Answer 2 · 2021-03-03T13:47:39.553Z

ChaytonDurham-1509 answered Mar 3, '21 LuDaiMSFT-0289 commented Mar 9, '21

@LuDaiMSFT-0289

The device is showing up in the Azure AD admin center under devices because I uploaded the Autopilot HWID file yesterday. There is not MDM type listed

MDM user scope is set to all.

image.png (42.9 KiB)

image.png (60.6 KiB)

· 2

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

LuDaiMSFT-0289 · Mar 04, 2021 at 06:33 AM

@ChaytonDurham-1509 Thanks for your update.

From your description, I know that you upload the HWID in intune. So, do you use autopilot enrollment? If so, it is suggested to delete the device in Azure AD portal and then reset the device.

After that, please check if the MDM of this device is "Microsoft intune" in Azure AD portal and if the device exists in intune portal.

If there is anything unclear, feel free to let us know.

0 ·

LuDaiMSFT-0289 LuDaiMSFT-0289 · Mar 09, 2021 at 07:18 AM

@ChaytonDurham-1509 I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.

0 ·

Answer 3 · 2021-03-07T11:09:57.177Z

RahulJindal-2267 answered Mar 7, '21

Can you elaborate on the issue? It is not clear from the post.

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

question