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AbulFazal-7192 avatar image
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AbulFazal-7192 asked ·

How to export Migrated Teams Chat from outlook and import to MS Team


Hello All,

We are in the process of Tenant to Tenant migration, one of the challenge we are facing is with Teams Private Chat.
What I understand is when we migrate the Teams private chat from one source to target Tenant the Private chat will appeared in users outlook under "Migrated Teams Chat Folder" not in the MS Teams App. 73460-teams-chat-folder.jpg



My Question is here : how to move private chat again back to MS Teams? is there any way we can export the "Migrated Teams Chat" and import into MS Teams so all private chat appears again in Teams on the target tenant.

Appreciate if anybody know how to achieve the same, I would be great help.

Thanks in advance,

Abul

office-teams-windows-itpro
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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered ·

@AbulFazal-7192,

Currently, no official document provides solutions.

I found an article explaining how to migrate Teams private chat. You could refer to it. However, migrated chats can only be visible in Outlook, not in Teams.

It also has the following limitations:

  1. Deleted messages in chats are migrated.

  2. Private chats with image attachments will include both the attachment and the link to OneDrive.

  3. Chat history prior to the user’s addition into the group chat will not be migrated even if the ‘Include all chat history’ option was selected.

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


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Hello

Thanks for your quick response.
We are using BitTittan MigrationWiz - tools only and this is the limitation of all third party tools that they can't able to restore the Teams private chat to Target Teams. it will appear in Outlook folder.

We need some solution or workaround to know how to move Teams Chat again back to MS Teams.

Thanks,

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@AbulFazal-7192,

Perhaps, you could use ShareGate to have a try. For more details, please read this article.

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

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@AbulFazal-7192
Do you have any further questions on this topic?

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michev avatar image
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michev answered ·

That's something you should be addressing with the third-party vendor you are using, as this scenario is not supported by Microsoft currently. Moreover, the copies of Teams messages stored inside a user's mailbox are used for compliance purposes only, whereas the Teams client uses the Azure Chat service. In effect, the vendors are using a "workaround", and you cannot expect it to match the experience in the client. At least until Microsoft provides proper APIs to address this scenario.

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Hi,

Thanks for your response, see we are using BitTittan MigrationWiz to Migrate Teams chat from source to target tenant ( within users outlook folder ) now we need to know how to export those chat items from Outlook "Migration chat folder" and import into MS Teams. this is what we want to achieve.

Appreciate and thanks for any support.


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AbulFazal-7192 avatar image
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AbulFazal-7192 answered ·

Many thanks for your follow up.

I got the confirmed answer from MS support engineer that it is not possible to migrate Teams chat to target Tenant in Teams.

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@AbulFazal-7192
Thanks for your sharing.
I have converted your comment to answer. You could accept it as answer to help more people with the same problem.
Have a nice day!

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