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RajithM-4216 avatar image
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RajithM-4216 asked ·

Exchange 2019 Addressbook download issue

Hi All,
I have exchange 2019 server and outlook 2019 one of the user tried downloading address book it is giving error "task email address reported error (0x8004010F): The operation failed. The object cannot be found. All other users its working fine.Can you help
Thanks Rajith

office-exchange-server-administration
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AshokM-8240 avatar image
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AshokM-8240 answered ·

Hi @RajithM-4216 ,

Try running the Test Email Autoconfiguration in users outlook profile and check if Autodiscover is working fine and OAB URL is populated. Since its for one user, try creating a new outlook profile from client side and from server end, try moving it to another database.

If the above suggestion helps, please click on "Accept Answer" and upvote it.

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Like AshokM said, please try to recreate the Outlook profile.
It's in Control Panel -> User Accounts -> Mail.
If that doesn't work, you can use the SCANPST.EXE to repair the pst file.

Regards,
Lou

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RajithM-4216 avatar image
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RajithM-4216 answered ·

Thanks Ashok and ZhengqiLou, I got solution this was conflicting with other outlook profile, I deleted all outlook profiles and deleted all outlook data files and all files in c:\users\usernameAppData\Local\Microsoft\Outlook.Then its started working. Thank you..

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Hi @RajithM-4216 ,

Glad to hear it has been resolved!

Now you can mark your answer or the one that's most useful for you & for this issue as Accepted answer to close this thread, also this could help others have the same questions and issue.
Thanks for you understanding & Have a nice day!

Regards,
Lou


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