We run classes on Teams, around 60 participants. 4-5 of them are unable to see the speaker's shared screen.
They have sent screenshots of their problem. They just see a large picture of the speaker's initials. They have tried every available function on the screen, turnering off and on the ipad, uninstalling+ reinstalling the Teams app. We are unable to reproduce the issue.
What's causing the problem, and how can we help them?