question

SGreen-8685 avatar image
0 Votes"
SGreen-8685 asked ·

Loading Error

When trying to access files in Teams, it gives the error "loading chunk 5 failed" (error: https://statics.teams.cdn.office.net/hashedjs/precompiled-default~bridges-services-channel-prefetch~bridges-services-files-prefetch~channel-files~external-fil~f4287483.min.c1ee688a7cb7e753.js). How do I fix this?

office-teams-windows-itpro
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ManuPhilip avatar image
2 Votes"
ManuPhilip answered ·

Hello @SGreen-8685 ,

This looks like an issue due to the cache in your computer. Please try the following steps and see if it helps

  1. Sign Out teams

  2. Uninstall teams

  3. Delete C:\Users\xxxxx\AppData\Local\Microsoft\Teams folder

  4. Delete C:\Users\xxxxx\AppData\Roaming\Microsoft Teams

  5. Reboot the computer

  6. Install teams latest version

  7. Reboot the computer again

  8. Login teams and check again


Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion

Regards,

Manu



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Hi,
It helped with only signing out from Teams and logg in again.

1 Vote 1 ·

Yes, all I had to do was sign out, and it worked. I'd been uninstalling and reinstalling but never signing out before.

0 Votes 0 ·
JimmyYang-MSFT avatar image
1 Vote"
JimmyYang-MSFT answered ·

Hi SGreen-8685!

Agree with ManuPhlip, this issue usually related to client cache.

As a supplement, you can refer to the how to clear your Microsoft Teams cache on Windows 10.


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