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KatrineBakPrimdahl-3099 avatar image
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KatrineBakPrimdahl-3099 asked ·

Teams - cannot add guests

Hi,

I have to licenses for Teams, one private and one for my company. I have enabled guest access on both accounts (while being logged in as an administrator), but I still don't get the possibility to add guests.
The field just states "we found no results".
As it is a one-man-company, there are no other internal users. but I need to add som suppliers to one of the groups in there.
Anyone seen this issue before?

Best
Katrine

office-teams-windows-itpro
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teams is trash is doesnt work virus software dont download

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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered ·

Hi KatrineBakPrimdahl-3099,

Before you add a guest, it needs to create a team first. Then, add a guest to your team in Teams by adding member. For more information about how to create a team, please refer to this link:
https://support.office.com/en-us/article/Create-a-team-from-scratch-174adf5f-846b-4780-b765-de1a0a737e2b.

Moreover, guests must have a Microsoft 365 work or school account. If the guest doesn’t yet have a Microsoft account associated with their email address, they will be directed to create one for free. For reference, please read this article:
https://support.office.com/en-us/article/Add-guests-to-a-team-in-Teams-fccb4fa6-f864-4508-bdde-256e7384a14f.

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KatrineBakPrimdahl-3099 avatar image
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KatrineBakPrimdahl-3099 answered ·

Hi Sharon,

I've have created a team from scratch. The person i'm trying to add has a 365 teams account already.
But it doesn't matte what I write in the add guest field - it just says "we found no..."

So it doesn't help me?

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ManuPhilip avatar image
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ManuPhilip answered ·

Hello @KatrineBakPrimdahl-3099,

You can add external users as the contacts in Office 365 and invite them as guest. What you want to do is add the external contacts in your tenant first. Go to the Exchange admin center and create mail contact. Their external email address can be added there.
After you add successfully, Open teams client and go to Calls app. Create contact from 'Add Contacts'. Now, you can create Teams appointment for these guests too


Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion

Regards,

Manu

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KatrineBakPrimdahl-3099 avatar image
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KatrineBakPrimdahl-3099 answered ·

Hi Manu,

Where do i find the exchange admin center?

regards Katrine

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Hi,


You may follow the steps

  1. Open the Office 365 Admin url: https://admin.microsoft.com/AdminPortal/Home#/homepage

  2. Go to Exchange as shown here



8705-eac.png

  1. This will open EAC in separate window.

  2. Click Contacts at Dashboard and follow the steps I mentioned above to create contact and add as team guest



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Hi Manu,

I've tried that - and createde them in teams, but when I create a team, I still get the same message of "no results" when seaching on them.

Any other ideas?

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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered ·

Hi KatrineBakPrimdahl-3099,

You can add guest user in Azure Active Directory admin center as below.
9865-391.png


If it is still no luck, you can check if you configure collaboration restrictions in Azure Active Directory admin center > Users > User settings > External users: Manage external collaboration settings > Collaboration restrictions.
9837-392.png





391.png (58.5 KiB)
392.png (118.0 KiB)
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ManuPhilip avatar image
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ManuPhilip answered ·

Hi,
I have created a short video to show all the process involved in adding external contacts to Teams and invite them for the meeting. I have included the video in my blog as below

http://cloudcompute.info/add-external-contacts-in-microsoft-teams/

Direct YouTube Link: watch


Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion

Regards,

Manu


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