One drive file not opening

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m16960-7246 asked · Mar 03 at 05:23 PM

One drive file not opening

I am unble access my one drive file since 7 months , every time they show follwing message on the screen (Something's not right The page you requested is temporarily unavailable. We apologize for the inconvenience, please check back in a few minutes. ) Please help there are important research document saved on my drive

office-sharepoint-server-itpro

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EchoDu-MSFT · Mar 04 at 01:07 AM

Hello @m16960-7246 ,

Can you tell me what environment you are using? SharePoint Online or SharePoint On-Premises (SharePoint 2010/2013/2016/2019)?

And are you using OneDrive for Business (Groove.exe) or OneDrive Sync ?

Thanks,
Echo Du

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EchoDu-MSFT · Mar 08 at 02:30 AM

Hi @m16960-7246 ,

Would you tell me whether your issue has been resolved or have any update ?
I am looking forward to your reply.

Have a nice day!

Thanks,
Echo Du

0 ·

EchoDu-MSFT · Mar 12 at 09:09 AM

Hi @m16960-7246 ,

Can you tell me whether issue has been resolved or have any update?
I am looking forward to your reply.

0 ·

Answer 1 · 2021-03-04T01:33:31.35Z

EchoDu-MSFT answered · Mar 04 at 01:33 AM

Hi @m16960-7246 ,

On January 11, 2021, we will no longer support Groove.exe (OneDrive for Business) and on February 1, 2021, Groove.exe sync with SPO will be terminated and users will no longer be able to sync their OneDrive and Shared Libraries using Groove.

Groove.exe(OneDrive for Business) will continue to work only for files in SharePoint Server.

If you are using SharePoint Online, please make sure to use OneDrive Sync client.

Thanks,
Echo Du
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