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harrypalmer-5832 asked JennyFeng-MSFT commented

Windows Defender

how do I remove windows defender too enable me from downloading a software needed for my game this is what comes up when I try too download the .exe file. windows defender stops it. C:\Program Files (x86)\Common Files\BattlEye\BEService.exe Contact your support person for more info.

windows-10-security
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Hi,

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@harrypalmer-5832
Hi,

We have not get information from you for several days.

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DSPatrick avatar image
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DSPatrick answered harrypalmer-5832 commented

Something here may help.
https://support.microsoft.com/en-us/topic/what-is-smartscreen-and-how-can-it-help-protect-me-1c9a874a-6826-be5e-45b1-67fa445a74c8

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Ive tried turning it off, still doesn't let me install the .exe

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DSPatrick avatar image
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DSPatrick answered

You started by asking about download problems. Are you now asking about installing? Might rick-click file and choose Unblock


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harrypalmer-5832 answered

when I right click the .exe file there is no unblock button, I have turned off windows defender smart screen off too. still not letting me download keeps saying. C:\Program Files (x86)\Common Files\BattlEye\BEService.exe Contact your support person for more info.

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DSPatrick avatar image
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DSPatrick answered

Are you back to downloading? or are you trying to run the EXE? Maybe this one helps?

https://answers.microsoft.com/en-us/windows/forum/windows_10-security/windows-defender-in-win10-blocking-all-exe-run-cmd/e529f1d7-289b-43fc-bb50-e60830c30b3f

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harrypalmer-5832 answered

tried following these steps tells me I need a recovery key too follow the steps?

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DSPatrick answered DSPatrick edited

Do you have a screenshot?


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harrypalmer-5832 answered

the screen shot doesn't work in trouble shoot when I shift and click restart, need a recovery key. but I don't know how to get it

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DSPatrick answered

Should be able to find them here.
https://account.microsoft.com/devices/recoverykey?refd=account.microsoft.com

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harrypalmer-5832 answered

when I try type the recovery key in the letters on the keyboard do not work only the numbers and theres letters in the recovery key, anyway too be able to get around this without window defender blocking it aswell

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harrypalmer-5832 answered

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