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harrypalmer-5832 asked JennyFeng-MSFT commented

Windows Defender

how do I remove windows defender too enable me from downloading a software needed for my game this is what comes up when I try too download the .exe file. windows defender stops it. C:\Program Files (x86)\Common Files\BattlEye\BEService.exe Contact your support person for more info.

windows-10-security
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Hi,

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@harrypalmer-5832
Hi,

We have not get information from you for several days.

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DSPatrick avatar image
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DSPatrick answered

Looks like a secure boot problem.


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harrypalmer-5832 avatar image
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harrypalmer-5832 answered

how will I be able too get around this ?

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DSPatrick avatar image
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DSPatrick answered

Given the problem you're having and the fact that the keyboard is partially inoperable in a bios boot, it may be a hardware failure or compatibility issue or the OS may now be somehow corrupt. The pc or hardware manufacturer may be your best resource to debug this problem.

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered

@harrypalmer-5832
Hi,
To fix the error you could :
1. Switch out of Windows 10 S mode to the regular Windows 10 Home or Pro version.
2. Disable Secure Boot in BIOS

  1. You can check if you’re running in Windows 10 S mode via Activation settings page.
    Click Start → Settings → Update & Security → Activation
    If so, you’ll need to permanently switch out of S mode. There’s no charge to switch out of S mode, but you won’t be able to turn it back on.
    On your computer running Windows 10 in S mode, open Settings → Update & Security → Activation.
    Click on the Go to the Store link, listed under the Switch to Windows 10 Home or Switch to Windows 10 Pro section.
    Note: Don’t select the link under Upgrade your edition of Windows. That’s a different process that will keep you in S mode.
    On the page that appears in the Microsoft Store (Switch out of S mode or a similar page), select the Get button.

  2. To disable secure boot, use these steps:

Turn off the computer.
Turn on the computer, then immediately press ESC repeatedly, about once every second, until the Startup Menu opens.
Press F10 to open BIOS Setup for HP and Compaq PCs. The key varies for other brands. It may be DEL, F2 or the F8 key in other systems. The POST screen will tell you which key should be pressed to get into the BIOS setup page. Or you can check the motherboard manual to get that info.
Check the Boot Options or similar setting in the BIOS, and disable the option named Secure Boot. Here is a screenshot that shows how the Boot Options page might look like.

Hope above information can help you.

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harrypalmer-5832 answered

the bios setup doesn't work, I have followed these instructions, fully reset my laptop. done everything possible and im still unable too download the .exe folder. is there anyway too remotely let yourselves do it for me. over team viewer.

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DSPatrick avatar image
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DSPatrick answered

They should be able to accommodate you here.
https://support.serviceshub.microsoft.com/supportforbusiness

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