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AvaniThakkar-4407 asked ·

Unable to login to microsoft teams

I am using Vivo V11 pro mobile phone and I am not able to sign in my work account in Microsoft teams app in my phone. getting an error of trouble signing you in. please help

office-teams-windows-itpromicrosoft-authenticatormicrosoft-graph-mail
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AvaniThakkar-4407 avatar image
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AvaniThakkar-4407 answered ·

I have cleared catch data from Teams application from setting and it is running now.

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@AvaniThakkar-4407
Thanks for your sharing.
I have converted your comment to answer. You could accept it as answer to help more people with the same situation.
Thanks for your understanding.

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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered ·

@AvaniThakkar-4407,

Could you provide us a screenshot of the error message?

Does this issue exist all the time? Or what changes do you do before happened?

Does anyone else have the same issue?

To determine if it is a client-side issue, please try to log in Teams web app(https://teams.microsoft.com) and Teams desktop client. Then, observe the results.

If it works well in other clients, it should be only related to mobile client.

You could check if your client is the latest version. If it is already the latest one, reinstall the app and try again.

If many people have trouble in sign in Teams mobile client, please confirm with IT admin if he creates some policies to restrict mobile client for Teams.


If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


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Thanks for your respond
Please find attached screen short for your reference.
Yes, this issue exist every time.
No I am only facing this issue in my phone if i use another phone then this Login id is working.
It is only related to my mobile. in system this login credential is working good.
There isn't any policy to restrict mobile client for teams.
74254-image.png


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image.png (136.8 KiB)

@AvaniThakkar-4407
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer for helping more people.

0 Votes 0 ·

@AvaniThakkar-4407,

Do you mean that you never log in Teams successfully in your mobile device?

Do you try other accounts in this mobile?

This problem seems only related to this mobile. You could try to remove the account from mobile as below:

①Open your phone's settings app.

②Tap Accounts. If you don't see 'Accounts', tap Users and accounts.

③Tap the account that you want to remove And then Remove account.

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@AvaniThakkar-4407
Do you have any further question on this topic now?
If the suggestion helps, please be free to mark it as an answer for helping more people.

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no it is shorted out thanks for your reply

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