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TarikKuko-8014 asked ·

Device is not connected to MDM app

Hello, I'm trying to enroll/connect my device via INTUNE using my Microsoft Azure account. I have whole setup, and MDM app from Azure account, but I can't see verification that device is connected properly to MDM app. I'm sending you few images from last connected devices, and if you could explain me what are proper steps when I want to use INTUNE ? Just for notification I have Windows 10 Pro and Enterprise, watched all steps from your site about setup, so I quite don't understand what is the issue. As you see on pictures attached, I don't have INFO button on.

![74281-screenshot-2021-03-04-at-101508.png][1]
![74206-screenshot-2021-03-02-at-175904.png][2]
[1]: /answers/storage/attachments/74281-screenshot-2021-03-04-at-101508.png
[2]: /answers/storage/attachments/74206-screenshot-2021-03-02-at-175904.png

Thanks in advance for help. Sincerely, Tarik Kuko

mem-intune-enrollment
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Crystal-MSFT avatar image
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Crystal-MSFT answered ·

@TarikKuko-8014, Thanks for the reply. From your description, it seems we want to enroll windows devices into Intune. If there's any misunderstanding, please let us know.

From the pictures you provided, it seems we are doing Azure AD joined or Azure AD registered steps. Here are some articles for the reference:
Join the device to Azure AD
https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-join-device-on-network#to-join-an-already-configured-windows-10-device

Register the device into Azure AD
https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-register-device-on-network

If we want the device to auto enroll into Intune when the device is joined or registered to Azure AD, we can enable Auto Enrollment. Then the device is automatically enrolled in Intune. The benefit of auto enrollment is a single-step process for the user. Otherwise, we'll have to enroll separately through MDM only enrollment or click connect again and reenter their credentials. We can see more details in the following link:
https://docs.microsoft.com/en-us/mem/intune/enrollment/windows-enrollment-methods#user-self-enrollment-in-intune

To enable auto-enrollment, please firstly ensure Azure AD Premium license is assigned to the user and then we can follow the steps to configure the MDM user scope with All set or some and select the user group we want auto enrollment. We can see more details in the following link:
https://docs.microsoft.com/en-us/mem/intune/enrollment/windows-enroll#configure-automatic-mdm-enrollment

Meanwhile, please also ensure the Intune license is also assigned to the user who will do the enrollment:
https://docs.microsoft.com/en-us/mem/intune/fundamentals/licenses-assign#assign-an-intune-license-microsoft-endpoint-manager-admin-center

Hope it can help.

If there's still anything unclear, feel free to let us know.


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@TarikKuko-8014, How are things going? Can the devices be enrolled successfully? If there's any update or anything else we can help, feel free to let us know.

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