Winlogon notication subscriber warning for frxsvc - black screen / takes 60 seconds to login

Patrick Sampollo 1 Reputation point
2021-03-04T12:50:16.373+00:00

I recently built a new windows 2019 terminal server and some users are having delays on login and they just see a black screen (before the desktop icons) for 60 seconds or more. Then I checked the event log and see these: The winlogon notification subscriber <frxsvc> took 60 second(s) to handle the notification event (StartShell). The winlogon notification subscriber <frxsvc> is taking long time to handle the notification event (StartShell). I tried checking around but the threads I found are only similar in a way that they get the winlogon notication warning but not a lot about the fslogix service (frxsvc). Please help.

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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  1. Karlie Weng 13,951 Reputation points Microsoft Vendor
    2021-03-05T08:28:14.167+00:00

    Hello @Patrick Sampollo

    Please first refer to Trouble Shooting Guide for FSLogix products for general troubleshoot.

    If you need further analysis, you could contact Fslogix support team for more help.

    Best Regards
    Karlie

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