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unable to recover apps verification passwords/code due to microsoft authenticator app

Hitesh Jangid 1 Reputation point
2020-05-27T12:28:54.683+00:00

my reference:
Case #: 1005533111
Created on: Tuesday, May 26, 2020
Description: cx unable to recover apps passwords due to microsoft authenticator app

Hello, Microsoft authentication app with this 2 factor app, I had secured all social media accounts and other accounts with Microsoft authentication app and due to some problem, that app got deleted from mobile and my all accounts are no longer open and that authentication . my account Can't open, I can open my account with the help of authentication app code
Any idea that can restore your all account code in Return Microsoft Authentication App?

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  1. AmanpreetSingh-MSFT 56,316 Reputation points
    2020-05-27T15:14:43.71+00:00

    Hi @74296006,

    You can ask your Global Administrator to configure One-time bypass for your account using below option:

    Azure Portal > Azure Active Directory > Security > Multi-Factor Authentication > One-time bypass

    That way you will be able to login to https://aka.ms/mfasetup and change the MFA method.

    You may ask the Global Admin to disable MFA for your account as well by excluding your account from Conditional Access policy or disable it using MFA portal based on how MFA is enforced.

    Please do not forget to "Accept the answer" wherever the information provided helps you. This will help others in the community as well.

    1 person found this answer helpful.
  2. Dave Patrick 426.2K Reputation points MVP
    2020-05-27T16:15:40.653+00:00

    Something here may help.

    https://support.microsoft.com/en-us/help/12429/microsoft-account-cant-sign-in

    https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-faq

    https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery

    otherwise try asking for help with recovery options here in dedicated forum over here.

    https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-faq

    --please don't forget to Accept as answer if the reply is helpful--

    --------------------------

    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

  3. Dave Patrick 426.2K Reputation points MVP
    2020-05-28T14:07:08.553+00:00

    Microsoft authenticator app is not supported here on QnA. I'd try asking for help in dedicated forums here.

    https://social.technet.microsoft.com/Forums/en-us/home?forum=MicrosoftAuthenticatorApp

    --please don't forget to Accept as answer if the reply is helpful--

    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

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