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SteveBowen-6628 avatar image
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SteveBowen-6628 asked JeffYang-MSFT commented

Offive 2010 Outlook

I have some sort of weird situation with Outlook 2010. My email shows up 3 times (see attached) how do I get rid of 2 of them ?

office-outlook-itpromicrosoft-graph-mail
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Sounds like how the Outlook or its profile is configured. Adding related tags/teams to assist.

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Hi @SteveBowen-6628,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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1 Answer

JeffYang-MSFT avatar image
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JeffYang-MSFT answered

Hi @SteveBowen-6628,

According to your capture, there seems to be two more duplicated mailbox in your email folder list, does the "shows up 3 times" you mentioned mean that each email message you received will show up in all the three same mailbox?

If yes, may I know how does it look like in your Outlook Account Settings? It is suggested for you to check if there is any duplicated items under the Email Tab and Datafile Tab via Outlook > File > Account settings > Account settings for example like below.
81345-10-36-22.jpg

If there indeed exists duplicated items within the "Email" tab or "Datafile" tab, please try to remove those you do not would like via the "Remove" option and then restart your Outlook to see if your issue could be resolved.

If there is no duplicated items within your "Email" tab or "Datafile" tab, as I know, a corrupted profile can lead this issue, so please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference. (Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

Hope this can be helpful.


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