I can´t schedule my certification exam

Farah Farcheg 1 Reputation point
2021-03-04T17:39:33.043+00:00

Please Help, I have a vaucher and I want to change it to schedule the certification exam and I get this error: ****************We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam: Use Internet Explorer (version 9 or above) or Edge Clear all cache and cookies Use the InPrivate option in Internet Explorer or Edge If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.******************** I contact the pearson VUE but they told me I have to contact you for access to my profile first. I can´t access from edge and explorer neither. ¿What can I do?

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  1. Dave Patrick 426.1K Reputation points MVP
    2021-03-04T19:10:25.217+00:00

    Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling / vouchers in dedicated forums here. (Participate\Ask A Question)
    Exams/Exam Registration/General Registration Questions
    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
    Exams / Discounts/Vouchers/Special Offers / Event Offers
    Pearson VUE Customer service
    Pearson VUE contact / chat

    --please don't forget to Accept as answer if the reply is helpful--

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