Microsoft Authenticator Failed Register

Alejandro Alanya 1 Reputation point
2020-05-27T16:00:45.617+00:00

This happens not whith every user. When they want to register the Microsoft Authenticator App, they scan de QR code and then click next and keep thinking until an error message appears. In the app nothing shows app, any notification but the account it´s registered

8745-keepthinking.jpg

Please help

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,666 questions

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  1. Marilee Turscak-MSFT 34,311 Reputation points Microsoft Employee
    2020-05-29T00:26:23.72+00:00

    In the app itself it shows the spinner? What is the error message they see?

    If they are unable to scan the code they can manually add an account to the app by following the instructions here: https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-add-account-manual

    They can also try accessing via web browser:

    1. Go to Security & Privacy page > choose Additional security verification > Update my phone numbers used for account security.
    2. Choose Set up Authenticator app and it will open a pop-up box with the QR code