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IhenachoVivianUMKCStudent-3229 avatar image
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IhenachoVivianUMKCStudent-3229 asked ·

Email Admins

I can't get into my email. its telling me to contact your Email Admins and ask them to assign a valid license to your user account using M365 Admin Portal.

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joyceshen-MSFT answered ·

Hi @IhenachoVivianUMKCStudent-3229

The issue occurs if you are not assigned a valid license, are you the admin for your o365 tenant? If not, you will need to contact the admin to assign a valid license for you to make you able to access your email account.

Admins follow the steps introduced in the official document Assign licenses to users will solve this issue.


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