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AjdinDustin-8702 avatar image
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AjdinDustin-8702 asked Crystal-MSFT commented

Failing installations

Hi

One of our customers has a user who keeps getting a message saying that Microsoft Intune failed to install Chrome and Adobe Reader, I tried going in to Intune and change the detection rule on Adobe Reader and Chrome from equals to greater than or equal to and this seems to have solved the issue with Adobe Reader but still the user is getting a message saying that Intune failed to install Google Chrome.

I am wondering what could be the issue of this?

mem-intune-application-management
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PaD-7009 avatar image
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PaD-7009 answered
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Crystal-MSFT avatar image
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Crystal-MSFT answered Crystal-MSFT commented

@AjdinDustin-8702, From your description, I know some users are failed to install Google Chrome from win32 app deployment. If there's any misunderstanding, please let us know.

To deploy Google chrome via Win32 app, we can refer to the following link:
https://www.inthecloud247.com/deploy-win32-apps-with-microsoft-intune/
Note: Non-microsoft link, just for the reference.

However, if the deployment still failed, we can go through the logs under C:\ProgramData\Microsoft\IntuneManagementExtension\Logs to troubleshoot the issue. Here is a link with the detailed troubleshooting for the reference:
https://www.anoopcnair.com/intune-management-extension-deep-dive-level-300/
Note: Non-microsoft link, just for the reference.

Hope it can help.


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@AjdinDustin-8702, Hope things are going well. I am just writing to follow up to see whether this issue has been resolved or any update.

If anything is unclear, please feel free to let us know.

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