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Bhaski-4001 avatar image
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Bhaski-4001 asked ·

Sharepoint 2013 Server Alerts is not working for Particular user

SharePoint alert is not working for Specific user.
I checked the following:
1. Timer service is working fine(Immediate alerts)
2. Checked SMTP
3. Web application--> alerts is ON
4. other users are receiving alerts

Please suggest what else can be cheked?

Note: User joined the company a month before.



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@Bhaski-4001

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@Bhaski-4001

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EmilyDu-MSFT answered ·

@Bhaski-4001
Whether this user and other users in the same domain?

  1. Open IIS 6.0, check whether SMTP service is start. If it is started, please restart it.

  2. Go to Active Directory, check whether the user's email is filled in correctly.

  3. By default the Email property is mapping to the proxyAddresses attribute. Go to Active Directory, right click the user -> Properties -> Attribute Editor, check whether the user has value for proxyAddresses.

  4. Go to Site settings -> User alerts -> Choose the user and click update.


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