Microphone for teams on Linux not working

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question

mjskier-0269 asked · Dec 11, 2019 at 08:36 PM

Microphone for teams on Linux not working

On an HP Zbook studio G5 running Mint 19.1
Plantronics C3320 headset plugged into a USB port (on the laptop, not on the G3 docking station)

The teams_1.2.00.32451_amd64.deb package installs fine, and the test call works as expected.
However when calling a coworker, all he hears is very bad static that gets louder when I speak.
Same problem when input is set to the builtin microphone.

In sound preference:
Device set to Plantronic Blackwire 3220 Series Digital Stereo Duplex (IEC958)
Input connector set to "Digital Input (S/PDIF)

In the Teams Settings->Devices, speaker and microphone are set to Plantronic Blackwire 3220 Series Digital Stereo Duplex (IEC958)

office-teams-linux-itpro

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ChristianLaurent-6266 · Apr 29, 2020 at 10:57 AM

running

sudo pulseaudio -D
sudo teams

works for me on ubuntu 20.04

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Theis-5156 ChristianLaurent-6266 · Oct 21, 2020 at 09:13 AM

sudo teams worked for me.

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Franck-5913 · Nov 19, 2020 at 12:54 PM

Don't EVER run any external applications program with root privileges (sudo) - this is opening a major vulnerability on your system

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Emre-3325 · May 19, 2020 at 01:54 PM

Hi all, any permanent solution to the microphone this?
Using root does not still work for me, Teams can't use the microphone.

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WiktorNowicki-0490 · Oct 28, 2020 at 08:59 AM

surprisingly, microphone input still doesn't work on Fedora 33, in the version 1.50, however it works literally everywhere else.

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Franck-5913 · Nov 19, 2020 at 01:08 PM

teams detects no audio/video devices on my kubuntu 20.10 desktop
notification sound is heard
no devices are selectable in parameters

version de Microsoft Teams est 1.3.00.25560 (64 bits) .

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Answer 1 · 2019-12-12T18:57:43.527Z

OmarKhalidMSFT answered · Dec 12, 2019 at 06:57 PM

@mjskier-0269 thank you for trying Teams for Linux and for sharing your feedback. It looks like this would require some further investigation. Can you please open a support request from https://admin.microsoft.com so that our support team can troubleshoot and assist you in resolving this issue?

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KomarovAlexander-1434 · 4 days ago

I would, but I can't... Seems that only admins in my organization can open requests... and they don't use Linux, so why would they?

To add insult to injury, this interface fails to attach a screenshot of the error. (So here is the text: "Your account (xxxxx@xxxxxxxxx.com) doesn’t have permission to view or manage this page in the Microsoft 365 admin center.")

If anyone opened such a request, can you link it here?

As a workaround, audio in Teams does work fine in a browser window, but I can only see one person at a time

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Answer 2 · 2020-03-18T13:44:30.75Z

ed-7551 answered · Mar 18, 2020 at 01:44 PM

I'm seeing the same problem on Mint 18.3 with an old Logitech B500 webcam. Was there any progress or resolution on this issue? Thanks.

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ed-7551 · Mar 18, 2020 at 09:05 PM

Interestingly enough, the problem exists even when I'm using the web browser version of teams (through chrome).

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ed-7551 ed-7551 · Mar 19, 2020 at 05:47 PM

After poking around a good bit, I realized I should try a mic in the mic jack. That works without any distortion. (The webcam video works fine, so I can use it for video and the mic jack for audio.) I'm still confused why the Teams test call was clean, but not enough to try to dig further.

@ThierryVilmart-0458, you may want to watch https://docs.microsoft.com/answers/questions/3011/microphone-is-not-working.html or https://docs.microsoft.com/answers/questions/11382/microphone-does-not-work-with-teams-only-on-latitu.html - those seem closer to the problem you're describing. One thing you might try is to restart teams after the microphone is plugged in. I don't recall with certainty, but I think my running instance of teams didn't recognize the microphone when I first plugged it in.

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AlesZacharie-4283 ed-7551 · Nov 24, 2020 at 03:37 PM

Restarting teams worked for me. However, since it does not close completely you may need to do the following :
- go in "Settings > General" and untick the option "On close, keep the application running". It then worked when I restarted teams.

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Answer 3 · 2020-03-19T13:25:55.193Z

ThierryVilmart-0458 answered · Mar 19, 2020 at 01:25 PM

same problem here on debian 10 linux.

teams does not detect the microphone that otherwise is tested to work to record simple files.
the audi and microphone share the same socket.

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Answer 4 · 2020-03-19T13:28:45.747Z

ThierryVilmart-0458 answered · Mar 19, 2020 at 01:28 PM

same problem here on debian 10 linux

teams does not detect the microphone.
THe audio and microphone share the same socket.

Otherwise a simple sound file can be created outside of teams so the microphone works.
arecord -l
List of CAPTURE Hardware Devices
card 0: PCH [HDA Intel PCH], device 0: ALC3234 Analog [ALC3234 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 2: ALC3234 Alt Analog [ALC3234 Alt Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
arecord -f S16_LE -c 2 -r 192000 -d 5 --device="hw:0,0" test.wav

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LarsLansink-4404 · Mar 20, 2020 at 08:31 AM

I have the same issue here with debian 10.

Google Chrome + Teams work flawless.

Teams client, sound works, camera works, microphone does not work (pavucontrol shows "Skype" attached to pulse and recording but Teams settings show now activity)

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Answer 5 · 2020-03-23T20:41:17.723Z

SilviuBerbinschi-2150 answered · Mar 23, 2020 at 08:41 PM

The same issue on Kubuntu 19.10 Any suggestion?

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JB-6999 · May 06, 2020 at 01:16 PM

It worked for me on 19.10 (dell 7590 laptop) on the first few times after installing the app, I removed the uvcvideo module and it worked, put video back on still working, but I think what broke it for me was deselecting the 'keep teams running when you quit' thing. Because, the app was burning like 30% of the cpu on an I7 just running in the background. After I made the fateful change, I descended into this world of buggy behaviour. It seems to be working with the onboard audio, even as it claims to detect the USB headset. Running as sudo, I get the audio in the headset, but the mic is still the onboard mic, but it claims to detect the USB mic. But then, literally seconds later, it didn't detect the USB mic and correctly informed me I was using the onboard mic. So, there's enough functionality here for me to work with, since my work doesn't acknowledge linux as a matter of corporate policy/laziness, thankful Microsoft has at least got linux on the roadmap.

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Answer 6 · 2020-03-24T14:34:29.893Z

JensHektor-5473 answered · Mar 24, 2020 at 02:34 PM

Same on a Lonovo Thinkpad T560 running Fedora Core 31

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Answer 7 · 2020-03-25T12:39:30.473Z

HervSylvain-0658 answered · Mar 25, 2020 at 12:39 PM

Works well with root user on fedora 31. Not with normal user. Pavucontrol shows chromium a while at startup, not after.

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HervSylvain-0658 · Mar 25, 2020 at 12:55 PM

Found the answer for fedora 31 : you have to had your user to video and pulse groups.

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ReinierPost-5205 HervSylvain-0658 · Nov 05, 2020 at 01:09 PM

Ubuntu 18.04 here - adding the user to the audio and video groups fixed the issue. (I'm not sure what video group membership is needed for.)

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RuebeSoft-9160 · Apr 29, 2020 at 06:09 AM

My headset-mic works only as normal user with F31, if I connect the headset and set it as default in the Audio Settings of Gnome BEFORE starting Teams . Only then I can use the mic in Teams. Hope that helps someone.

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AlesZacharie-4283 RuebeSoft-9160 · Nov 24, 2020 at 03:33 PM

That was the problem for me.

An additional step was required to make it work since teams does not completely close when I close the teams window.

I had to go in "Settings > General" and untick the option "On close, keep the application running". It then worked when I restarted teams.

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DAVIDROJAS-7625 · Jun 11, 2020 at 02:52 AM

Excelente amigo, funcionó ejecutando la aplicación como root desde la consola. Usé en Linux Mint el comando #sudo teams y se ejecutó con Microfono y camara que antes no funcionaba.

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Answer 8 · 2020-03-26T14:44:46.003Z

JensHektor-5473 answered · Mar 26, 2020 at 02:44 PM

Grr.

HervSylvain is right. Running Teams as root lets team find the mic. Tststs.

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Answer 9 · 2020-03-26T15:59:35.487Z

HervSylvain-0658 answered · Mar 26, 2020 at 03:59 PM

You have to had your user to video and pulse groups. add video pulse fedora

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64137d06-f6b8-473b-bba9-0623931a8c74 · Jul 10, 2020 at 02:21 PM

Adding my user to the video and pulse groups does not solve the issue for me. Seems like this may be a deeper bug that Microsoft is in no hurry to fix.

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Answer 10 · 2020-03-26T19:49:28.253Z

Badrobot99 answered · Mar 26, 2020 at 07:49 PM

This sounds like a permission issue on Linux, I would test with root vs standard user to see if the issue is resolved. If so you could then narrow down the difference on the permissions level to correct it.

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HervSylvain-0658 · Mar 27, 2020 at 08:25 AM

Again, you just have to add your user to pulse and video groups. Maybe it's possible to ad this to the RPM?

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RustyWeise-9696 HervSylvain-0658 · Apr 23, 2020 at 06:40 AM

Bang on @HervSylvain-0658, thanks! I would have not guessed that one ;-) +1 adding the rule to the package

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ReinierPost-5205 HervSylvain-0658 · Nov 05, 2020 at 12:08 PM

It is no solution to add the user to those groups automatically:

The installer runs as root, it doesn't know which user(s) to add. Linux is a multiuser OS!
More users may be added to the system later. What about them?
This gives the users other rights that have nothing to do with Teams. Installing a package must not grant a user's general permissions that affect permissions to use other software than just the software being installed.

A better solution would be to somehow make it work without the user being in these groups; Chrome can do it, too.

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