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BOSCHERTRHYSM-7867 avatar image
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BOSCHERTRHYSM-7867 asked ·

Cannot access Microsoft Teams on Iphone

I'm trying to get Microsoft Teams working on my work iPhone. I downloaded the App and login using my ATT Credentials. It tells me: "You cannot access this right now" "Your sign-in was successful but does not meet the criteria to access this resource. For example, you might be signing in from a browser, app, or location that is restricted by your admin." This is when trying to access MS Teams for my work with ATT so I assume something is restricted by ATT but I do not know how to get it approved or authorized.

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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered ·

@BOSCHERTRHYSM-7867,

Could you log in Teams with desktop client and web client?

Does anyone else have the same situation as yours?

According to the prompting message, it seems that your IT admin create some conditional access policies in your organization.

Conditional access policy has the following common decisions:
75224-image.png

You could confirm with your IT admin if he restricts the client app.
To learn more about conditional access, please refer to the following articles:
①What is Conditional Access in Azure Active Directory?
②Building a Conditional Access policy - Azure Active Directory

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SharonZhao-MSFT avatar image SharonZhao-MSFT ·

@BOSCHERTRHYSM-7867
Do you have any further question on this topic now?
If the suggestion helps, please be free to mark it as an answer for helping more people.

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SharonZhao-MSFT avatar image SharonZhao-MSFT ·

@BOSCHERTRHYSM-7867
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer for helping more people.

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