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JaneVlietstra-0353 avatar image
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JaneVlietstra-0353 asked JeffYang-MSFT edited

Office keeps crashing

To whom it may concern. i am wanting to fix an issue with my office suite on my desktop. what happened is the desktop's internal power supply failed and tripped the home's circuit. I have installed a brand new one but now the full office suite will not run properly unless it is launched in safe mode via the run command. if i run office normally, it will open for a few seconds then crash. how do i fix this?

office-itpro
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Hi @JaneVlietstra-0353,
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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AWIT avatar image
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AWIT answered

Which version of Office? Assuming it's 2019/365, go to your Add/Remove Programs ( "Apps and Features" these days), find the Office suite, click Modify and run a Quick Repair. This will fix most issues. Failing that, a Full Repair is available, which will effectively wipe and reinstall the software so you'll have to reactivate it.

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emizhang-msft avatar image
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emizhang-msft answered

Hi @JaneVlietstra-0353,
I suggest you try to repair Office application:
https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

After repairing Office if the issue still existed, I suggest you uninstall Office and re-install Office:
https://support.microsoft.com/en-gb/office/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

Any updates please let me know and I'm glad to help you.


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