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HomerXue-5789 avatar image
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HomerXue-5789 asked ·

Office 2019 often needs reactive on Windows Server 2019 Standard

We installed Office2019 on Windows Server 2019 and active it by volume license. However, we found we often need reactive the office2019 every two or three months.

windows-server-2019
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TeemoTang-MSFT answered ·

Office repeatedly prompts you to activate on a new PC
https://support.microsoft.com/en-us/office/office-repeatedly-prompts-you-to-activate-on-a-new-pc-a9a6b05f-f6ce-4d1f-8d49-eb5007b64ba1

Besides, check your KMS server configurations.
https://theitbros.com/ms-office-2016-activation-with-kms/


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Thanks for your answers. I'd like to clarify our question.
We are using MAK function to active office, so the office don't need active anytime untill reinstall image. However, the office product key often back to KMS every two or three months. We don't know why and how to solve it.
76058-image.png


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image.png (6.3 KiB)

This package and product key works normal on Windows10.

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Have you ever configure KMS activation for Office?
If you're using MAK to activate volume licensed versions of Office 2019, you specify the key in the configuration.xml file used by the Office Deployment Tool when you deploy Office 2019 to the users in your organization
https://docs.microsoft.com/en-us/deployoffice/vlactivation/activate-office-by-using-mak

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If only one server 2019 client appears office activation issue, try the guide here to install office 2019 and activate it by your MAK.
http://www.chamshantemple.info/blogs/how-to-install-office2019-for-windows-server-by-vlsc-license/

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Thanks for your reply.
No, we configured MAK activation for office and specify the key in the configuration.
This issue happened more than one server 2019.

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Strange, I suggest to open a support ticket with Microsoft for deep research, due to limited condition, forum can’t reproduce your scenario for test, thanks for understanding.
https://support.serviceshub.microsoft.com/supportforbusiness

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