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VeraS-9499 asked emilyhua-msft commented

Gantt chart dialogue box does not open in Visio

The dialog box for Gantt Chart Options is not showing (step 3 in Set up Gantt Chart). Now what do I do? Automation events are enabled (File>Options>Advanced>General). Also, the Gantt Chart tab is not showing in the top nav bar/menu. Googled my way around, cannot find anything on the Microsoft community and microsoft support is not available (literally, you get a 404 when hitting the button to contact them). All help is very welcome! Thanks much!

office-visio-itpro
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emilyhua-msft answered emilyhua-msft commented

@VeraS-9499
Which version of Visio are you using now?

Please go to File > Account > Product Information > About Visio.

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I suggest go to Control Panel > Programs and Features, find the Visio, right click it, and choose Change to perform a Online Repair or Repair for Visio.

In addintion, please go to Program Files\Microsoft Office\Office<version>\Visio Content\<Locale ID>, such as for my 64-bit Visio Plan 2 which uses English, I need to locate to C:\Program Files\Microsoft Office\root\Office16\Visio Content\1033, find the Gantt templates as following image shows, open them directly to have a look.
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If it still does not work, maybe you could try to replace these Gantt templates with these templates from other normal PC.

Any updates, please let me know.


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@VeraS-9499
Please check whether my information is helpful.
Any updates, please let me know.

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VeraS-9499 answered emilyhua-msft commented

Hi @emilyhua-msft,
Thanks so much for the elaborated answer. In short: my entire laptop crashed - with the replacement laptop everything seems to be working fine. Sorry I could not check your solution and see if would have been helpful!

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@VeraS-9499
Thanks for your reply.
If you have questions about Office desktop clients later, welcome to go back to Q&A forum and discuss with us.

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