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GustavoMelgar-3470 avatar image
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GustavoMelgar-3470 asked ·

Office 365 rdp apps not showing through Microsoft Remote Desktop for Mac

Issue reported at:
https://docs.microsoft.com/en-us/answers/questions/269260/office-365-rdp-apps-not-showing-through-microsoft.html
persists.

Has anyone idea what is causing the problem with this software?

windows-remote-desktop-clientoffice-for-mac-itpro
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emizhang-msft avatar image
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emizhang-msft answered ·

Hi @GustavoMelgar-3470,
Did you try to re-install Office?
I suggest you refer to this support article about Troubleshoot Office for Mac issues by completely uninstalling before you reinstall:

https://support.microsoft.com/en-us/office/troubleshoot-office-for-mac-issues-by-completely-uninstalling-before-you-reinstall-ec3aa66e-6a76-451f-9d35-cba2e14e94c0?ui=en-US&rs=en-US&ad=US

You can try this method and let me know the result, I'm glad to help you.


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GustavoMelgar-3470 avatar image
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GustavoMelgar-3470 answered ·

Hi @emizhang-msft,

Office 365 is installed in server and is working fine. Indeed, when it is opened a full remote desktop session from Remote Desktop in mac, everything works ok.
The problem appears when user uses Office 365 isolation published apps.
The error is showed (screenshots attached) at previous link.
Thanks.

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