question

JeanNoelRibelles-1779 avatar image
JeanNoelRibelles-1779 asked ·

Remote assistance / Quick assist compatibility and connectivity

Hi
I have a couple of questions about a remote assistance scenario, can you please help me.

A couple of PCs that are not connected to the internet need remote assistance from time to time, one run old version of windows (Remote assistance), the other one can support Quick assist.
I would like to access those PCs from my Windows 10 PC that can be connected to internet, but that is not on the same LAN used by the other PCs.
I am not trying to use plain old RDP.

Can Quick Assist from my PC connect to the older Remote assistance?
Do the connections "Quick Assist to Quick Assist" and hypothetically "Quick Assist to Remote assistance" require an internet connection?
Do the connections "Quick Assist to Quick Assist" and hypothetically "Quick Assist to Remote assistance" work without an internet connection but with a VPN between the two locations (e.g.: with an Azure VPN Gateway)?

azure-vpn-gateway
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

TravisCragg-MSFT avatar image
TravisCragg-MSFT answered ·

Unfortunately I am not able to advise on the capabilities of Quick Assist, your best bet for those questions are Here on answers.microsoft.com

If the 2 locations are both on the same VPN, they should be able to communicate via the private IPs, but I can find no documentation about the limits or requirements of quick assist.


Share
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.