Remote assistance / Quick assist compatibility and connectivity

Jean-Noël RIBELLES 1 Reputation point
2020-05-29T06:18:27.767+00:00

Hi
I have a couple of questions about a remote assistance scenario, can you please help me.

A couple of PCs that are not connected to the internet need remote assistance from time to time, one run old version of windows (Remote assistance), the other one can support Quick assist.
I would like to access those PCs from my Windows 10 PC that can be connected to internet, but that is not on the same LAN used by the other PCs.
I am not trying to use plain old RDP.

Can Quick Assist from my PC connect to the older Remote assistance?
Do the connections "Quick Assist to Quick Assist" and hypothetically "Quick Assist to Remote assistance" require an internet connection?
Do the connections "Quick Assist to Quick Assist" and hypothetically "Quick Assist to Remote assistance" work without an internet connection but with a VPN between the two locations (e.g.: with an Azure VPN Gateway)?

Azure VPN Gateway
Azure VPN Gateway
An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.
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  1. TravisCragg-MSFT 5,676 Reputation points Microsoft Employee
    2020-06-09T05:20:33.6+00:00

    Unfortunately I am not able to advise on the capabilities of Quick Assist, your best bet for those questions are Here on answers.microsoft.com

    If the 2 locations are both on the same VPN, they should be able to communicate via the private IPs, but I can find no documentation about the limits or requirements of quick assist.

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