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Willcutaflip-6102 avatar image
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Willcutaflip-6102 asked ·

Seeing multiple approvers in scsm activity

I'm trying to set up a simple service request for employee's to request an account for our guest wifi network. I created a service request template and added a few activities. One review activity to approve or reject the request and a manual activity to provision the account.

I submitted a few test tickets and stated the first activity to review. This is where I am seeing the option to approve or reject the request but I'm seeing a drop down box that lists both approvers. Why is this? If would expect there to be only a approve or reject button. Why am I given the option to pick my coworkers name and send the approval as him? This is odd because even if I do select his name, I can see in the actual Server request that It was I who approved the request using his name.

See screenshots.75611-multiple-approvers.png75539-multiple-approvers2.png


msc-service-manager-generalmsc-service-manager-administrationmsc-service-manager-portal
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AndreasBaumgarten avatar image
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AndreasBaumgarten answered ·

Hi @Willcutaflip-6102 ,

a reviewer in SCSM get's the permission to vote on behalf automatically. If you add a reviewer in a review activity in SCSM a relationship is created ( ReviewerIsUser ). Through this relationship the user gets the permission to update the relationships ReviewerVotedByUser->User and ReviewerVotedByUser->Reviewer.
Source: https://docs.microsoft.com/en-us/system-center/scsm/user-role-profiles?redirectedfrom=MSDN&view=sc-sm-2019#impliedreviewer

So it doesn't matter if you are a member of the administrators or a "normal user" : If you are a reviewer in a review activity you are allowed to vote on behalf for this review activity.


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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@AndreasBaumgarten

I am not sure I understand the logic behind this, but that does appear to be the answer. Thank you for ending my wild goose chase.

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AndreasBaumgarten avatar image
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AndreasBaumgarten answered ·

Hi @Willcutaflip-6102 ,

Is your user member in the SCSM Administators role (or a custom SCSM role based on the SCSM Adminstrators)?

I am not 100% sure and can't test this quickly at the moment. But a SCSM Admin is able to vote on behalf another reviewer.
A "normal" reviewer without any administrative SCSM role memberships should not be able to "vote on behalf".


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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Willcutaflip-6102 avatar image
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Willcutaflip-6102 answered ·

@AndreasBaumgarten
Thank you for the quick reply. The user was part of administrators. I thought that might be the case and removed him. I put him in one of the default groups (Service Request Analysts) and am experiencing the same issue.

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