I'm trying to set up a simple service request for employee's to request an account for our guest wifi network. I created a service request template and added a few activities. One review activity to approve or reject the request and a manual activity to provision the account.
I submitted a few test tickets and stated the first activity to review. This is where I am seeing the option to approve or reject the request but I'm seeing a drop down box that lists both approvers. Why is this? If would expect there to be only a approve or reject button. Why am I given the option to pick my coworkers name and send the approval as him? This is odd because even if I do select his name, I can see in the actual Server request that It was I who approved the request using his name.