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HenryB-3654 asked SharonZhao-MSFT commented

MS Teams and Synology

I recently set-up a small Synology network. I'm using Windows 10 on a Microsoft Surface laptop. I am finding that the wired network drops off randomly, primarily when I am using MS Teams. I updated all of my machine drivers as well as Windows 10. Any suggestions? Thanks.

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SharonZhao-MSFT answered SharonZhao-MSFT commented

@HenryB-3654,

From Teams side, make sure you’ve opened the following, for all locations, for media in Teams:
75641-image.png

For more network requirements of Teams, please refer to this article.

As our forum does not support 3rd party product, it recommends you contact Synology support for further help. Thanks for your understanding.


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@HenryB-3654
Do you have any further question on this topic now?
If the suggestion helps, please be free to mark it as an answer for helping more people.

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Still trying to figure out if it is ports on my system or the admin Teams "owner"

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@HenryB-3654,

Okay. If you have any results about whether this problem is related to ports or IT admin, please feel free to drop us a note.

Have a nice day!

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Thanks. Trying now to duplicate the problem....to see if it still exists.

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@HenryB-3654
Do you check if this problem still exists now?

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