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BIGP-1165 asked Dgorter answered

Office 2013 KMS activation on KMS server 2019

Since upgrading teh KMS server with server 2019 we are unable to activate our office 2013 VDI machines. The only thing different is the server version. We had to upgrade since WIN10 LTSC would not work on server 2012R2. Is this an issue or is there a fix. Other versions activate but not 2013. Tells me unable to find KMS server. Any help is appreciated. Thanks P.

windows-server-2019
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@BIGP-1165
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@BIGP-1165
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We have not get information from you for several days.

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DSPatrick answered
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JennyFeng-MSFT answered

@BIGP-1165
Hi,

Please run slmgr.vbs /DLV, post the output.

If the KMS host computer is available and properly configured, activation of Office occurs transparently to the user. Office is activated the first time it runs, provided that there have been at least four previous activation requests to the KMS host computer.
Please check the number of activation requests.
Also, check the registry keys which should be set when using the 'cscript ospp.vbs /sethst:SERVERNAME.COMPANY.LOCAL' created on your image,
https://docs.microsoft.com/en-gb/DeployOffice/vlactivation/activate-office-by-using-kms?redirectedfrom=MSDN#configure-kms-host-caching

Hope above information can help you.

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Dgorter answered

Hello,
Open an Elevated CMD process. Run cscript slmgr.vbs /dlv all >Lic.txt
this captures all the licenses available on the machine and the status of those licenses. Most of the licenses will show as unlicensed, this is expected.
In particular you are looking for Office 2013 Licenses with a status of Licensed.
Essentially we are looking that the right licenses are installed and are activated
Post a link the lic.txt file if you have questions.

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