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GenevieveOttman-8991 avatar image
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GenevieveOttman-8991 asked ·

Loading Chunk 5 Failed

I have an associate who was able to get into the files in Microsoft Teams yesterday however today is recieving a Loading Chunk 5 Failed. We have restarted her computer, and uninstalle8797-chunk-5-failed.pngd and reinstalled the app. She is able to go through the website, but we are wanting to get the app working again. What are our next steps.


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chunk-5-failed.png (119.7 KiB)
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1 Answer

JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered ·

Hi GenevieveOttman-8991!

You can try to follow these tips to see if it can be fixed this issue:

*Sign Out teams

*Uninstall teams

*Delete C:\Users\xxxxx\AppData\Local\Microsoft\Teams folder

*Delete C:\Users\xxxxx\AppData\Roaming\Microsoft Teams

*Reboot

*Install teams

*Reboot

*Login teams

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