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Marnie70-0119 asked ·

Touchscreen not connected

I have a HP 23-q113 (Touch). On Feb 28 the touchscreen suddenly stopped functioning. I researched and uninstalled it. I have tried numerous advosed solutions for this. Nothing still. I did a factory reset and the computer kept saying it wasn't a touch. Today I did a UEFI test. It showed no problems. I tried to do an update from HP with the drivers chipset. I had some problems with that. Yet when I restarted my computer the device manger shows HID compliant touchscreen. Under details it says it is not connected to the computer.![75614-screenshot-26.png][1] [1]: /answers/storage/attachments/75614-screenshot-26.png Is there a driver for this that I can install on my computer? The driver provider is Microsoft. The driver date is 2006. The driver version is 10.0.19041.1 Parent device USB\VID_222A&PID_00A7&MI_00\6&162ac17e&0%0000 I hope someone can help me. Marnie70

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TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered ·

You could follow the suggestion to reconnect this hardware device to the computer then scan for hardware changes, right-click this touch screen select update driver software.
Besides, from what I can teel, there is a tool called HP Support Assistant which can automatically search for all the latest drivers for your device. Download it from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl_ot_ob_ds_pd/hpsupportassistant_cc/dt
Also, Refer to official guide.
HP PCs - Troubleshooting Touch Screen Issues (Windows 10, 8)
https://support.hp.com/us-en/document/c03488148


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Marnie70-0119 avatar image
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Marnie70-0119 answered ·

Hello, Thank you for commenting on my post. The touchscreen in the device manager has not got the choice to enable the device, just to update it.

I have the HP Support Assistant. I tried them and did what the page suggested. I updated as they suggested. I even tried to calibrate the pen and touch. No pen and touch was located on my computer. I ran the UEIF tool and nothing. Passed them all.

Since this is a Windows Microsoft driver shouldn't Microsoft have a download for this driver?

Also, there isn't a power managemnt option under the touchscreen.

When the touchscreen first stopped working and I did not know it was a Windows driver, I spoke with a Windows tech. They told me to get in touch with HP. I got in touch with HP and they said my computer was not under warranty so they couldnt help me.

I've been on the HP forums, Windows forums and something called Ten Forums. No one had the answer. I am still open to suggestions on what I should try next.

Marnie70

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TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered ·

You are welcome.
If your device works fine before Feb 28 the had trouble on touchscreen later, you could system restore or roll back to previous time point.
On Windows side, drivers are update/installation by Windows update or device manager, if you have tried these ways, what you can do is reset this PC or reinstall system.
If it is a hardware issue, what we do on Windows is useless, we still need to contact manufacturer HP after-sale for help, if this device is not under warranty, we may need to pay for service. But I can’t understand that HP support will don’t care their product and customer……

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Hello, ok, I have tried about everything everyone has suggested. I did a factory reset, ran diagnostics, upgraded as many drivers as possible. Nothing seemed to work. Then someone said it was hardware. Needed to be serviced. I was accepting that my pc would just have to be used without touch. About an hour ago I turned my pc off and left it that way for abot 90 minuets. I restarted it and I touched the screen. It worked. I was so shocked that I went to the device manager and whammo, it's back, the drivers the able and disable option. I tried the screen again. It works, then stops, then works again. I have no idea what worked or not, and if I should do something to try to make the screen continue working. I'm at a loss. Any ideas?

It's been a couple hours since I posted the last staement. I restarted the computer about 15 minuets ago and now it is doing the same as the first time. It is not under the device manager either. I have no idea what is going on.

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SSengupta-4080 answered ·
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