question

Limm-3275 avatar image
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Limm-3275 asked ·

Contact pictures at the bottom of mail, suddenly disappeared

I am using Microsoft 365. I usually save VCARD files of my business partners and also save their photos.

By this, I can see contact pictures/photos at the bottom of mails : whom I am writing to, and who I am receiving mails with.

75577-kakaotalk-20210308-201314820.jpg

I really love this interface/function, tut this suddenly disappear yesterday. I really want to bring this back but don't know how.

Can you help me...?


office-outlook-itpro
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Hi @Limm-3275,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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1 Answer

JeffYang-MSFT avatar image
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JeffYang-MSFT answered ·

Hi @Limm-3275,

Welcome!

I noticed that you mentioned that this issue happens suddenly yesterday. So, what specific operations did you do before this problem occurred?
What's the version of your Outlook? (File > Office Account > About Outlook). Have you updated your Outlook version recently?

According to the image you offered, looks like you are using Outlook people pane feature like below, right?
77147-17-39-02.jpg

If this is your case, as I know, this Outlook people pane feature has been removed in newer Outlook versions such as Outlook 2019 and Outlook 365. And seems Microsoft will not bring back the People Pane as the ADMIN said in this Outlook User Voice thread.
75687-1.png

If you do still would like to use this feature, you could try to revert your Outlook version to the previous version in which Outlook people pane feature exists.

Thanks for your understanding and support.
Hope this can be helpful.


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