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StuartDavies-8655 avatar image
StuartDavies-8655 asked ·

What files do I need in Windows/System32/spool/PRINTERS and where can I get hold of them?

Cannot add any printers in Windows 10 v 1903

windows-10-setup
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DSPatrick answered ·

What happens when you try?


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StuartDavies-8655 answered ·

I get a message

The Active Directory Domain Services is currently unavailable

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DSPatrick answered ·

I'd check the domain controller and problem member both have the static ip address of DC listed for DNS and no others such as router or public DNS


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StuartDavies-8655 answered ·

Sorry, don't understand any of that

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DSPatrick answered ·
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JennyFeng-8985 answered ·

Hi,

If you are facing Active Directory Domain Services unavailable, you can try restarting the Printer Spooler service.

Step 1: Press Windows + R to open Run window. Type services.msc in the empty box and click OK to open Services.

Step 2: Locate the service Print Spooler and right-click it. Choose Properties from the context menu.

Step 3: In the pop-up window, click Stop to disable the service and click OK.

Now you need to delete printer files. Just navigate to the following path: C:\Windows\System32\spool\PRINTERS. Open the PRINTERS folder and delete all the files in it. You might receive the window requiring permission, just click Continue.

Then go back to the Properties window of Print Spooler service. Set the Startup type as Automatic and click Start. Then, click Apply and OK button to save the change.

After that, just restart your computer to check if Active Directory Domain Services unavailable has been removed.

Hope above information can help you.

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