question

DetlefHahn-9143 avatar image
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DetlefHahn-9143 asked ·

You're signed into the cloud shell with an account that's different from your docs account. Please sign out of the cloud shell to retry accessing the sandbox.

Hi,
I was redirected here from:

https://answers.microsoft.com/en-us/education_ms/forum/edu_learntool-edu_other/youre-signed-into-the-cloud-shell-with-an-account/5dd6c15a-fed3-4c26-8f05-bd1193c3b516?tm=1615222740978

I am trying to do the Sandbox exercise on
https://docs.microsoft.com/en-us/learn/modules/design-ip-addressing-for-azure/5-exercise-implement-vnets

I am able to activate the sandbox but getting the error

"You're signed into the cloud shell with an account that's different from your docs account. Please sign out of the cloud shell to retry accessing the sandbox."

Even though I click on Sign Out I can't get into the sandbox.
I have tried to use an InPrivate windows in Chromium Edge without any success!

This means when I click on the Check Your Work button it cant validate my exercise and complete the Microsoft Ignite Azure Admin Challenge. (https://csc.docs.microsoft.com/ignite/registration/March2021)

  1. How do I get access to the sandbox?

  2. Can I create the resource without using the sandbox in my subscription and get validated?

I am using the same email for my Docs account and for my Azure subscriptions.

BR Detlef

not-supported-azure
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@DetlefHahn-9143, I followed the link and I went to one of the modules (`Host your domain on Azure DNS`), in that, I opened Exercise - Create a DNS zone and an A record by using Azure DNS exercise and clicked on Activate Sandbox button. After I gave permissions to MS learning, I was successfully able to create a sandbox:

75828-81.png

Points to be noted:

  • My email Id in MS Learning and Azure Portal are same.

  • I gave access to the MS Learning after I clicked on Activate Sandbox.

If you are getting above error, Select Sign out below the error message. If that still doesn't fix the issue, try clearing your browser's cache/cookies, or log in with an incognito window. Check out documentation of the error message here. Let me know if any further concerns.



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@DetlefHahn-9143, just checking in to see if the below answer helped you.

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DetlefHahn-9143 avatar image
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DetlefHahn-9143 answered ·

Hi,
I tested the exercise again and today I was able to access the sandbox and running commands in Azure Cloud Shell!
And the button "Check your work" now could verify my commands.

Thank you very much for fixing this issue!

BR
Detlef77851-greatwork.png



greatwork.png (570.7 KiB)
· 3 ·
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@DetlefHahn-9143 , just checking in to see if you got a chance to look at my previous comment.

1 Vote 1 ·

@DetlefHahn-9143 Good to know, feel free to provide your feedback in the right pop-up. :)

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I would if I could open the right pop-up.

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DetlefHahn-9143 avatar image
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DetlefHahn-9143 answered ·

Hi,
I am always ending up with this screen:

75967-sb1.png



After clicking on Sign out I get back to the same message.
The only difference is that I seem to have used more sandboxes.

I use the same email for logging into docs.microsoft.com and portal.azure.com.
(I can send you my email in a private message)

Are there any requirements on my Azure account in order to use the sandbox?

I have a Visual Studio Ultimate MSDN and a Visual Studio Enterprise subscription meaning I get a monthly credit to spend.

BR
Detlef



sb1.png (406.2 KiB)
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HarshitaSingh-MSFT avatar image
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HarshitaSingh-MSFT answered ·

@DetlefHahn-9143 , this issue needs in-depth look and analysis. You will have to report this issue via the learning content feedback channel. Can you please follow the below steps from the specific module you are experiencing this issue and have it reported:

  • Go to FAQ & help:

    76095-82.png

  • Click on Report Feedback:

    76066-83.png


  • Select Product or functionality and fill out the details in the form like below and Submit:

    76087-84.png


    Please do not forget to "Accept the answer" if the information provided helps you. This will help others in the community as well.












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DetlefHahn-9143 avatar image
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DetlefHahn-9143 answered ·

I done that but apparently I won't get any feedback. :-(

Report feedback
Thank you for submitting your feedback. We will review it shortly. Please note that feedback reporting is a one way communication and we are not responding back at this time.

How do I know if there is a solution to my problem?

I also have been reading https://github.com/MicrosoftDocs/feedback/issues/1449#issuecomment-696872390
How do I choose the "Microsoft Learn" directory?
Do I need a Pay-As-You-Go subscription for the sandbox to work?

This seems to be a bug since May 1 2019.

Should I create a new Azure Account and new Docs account?

It is a pitty that I can't access the sandbox.
Now I wont be able to finish the Microsoft Ignite Azure Admin Challenge because my exercises can't be validated without me using the sandbox.

BR
Detlef

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Thanks for doing and sharing that. Don't worry, I will reach out to the internal team and will update you on this.

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And, please note, on Azure portal, you can choose directory from top right. You will see it like below:

76421-86.png

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marksm avatar image
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marksm answered ·

Hi @DetlefHahn-9143 --

You do not need an Azure subscription, that's what's being provided for you. It looks like the Sandbox environment activated properly, but the Cloud Shell experience was somehow associated with a different account. Two things:

  1. Can you private message me the Microsoft account you are signing into?

  2. Can you check today and try again to see if it's still happening to you?

The Sandbox goes away after a period (1-4 hours). When that happens it all resets. Try clearing your browser cookies and signing out from the docs site and then try again.

Let me know what you find as part of your private message.

[EDIT: thanks @HarshitaSingh-MSFT for the details below on how to private message.]

Thanks!
mark




· 4 ·
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@DetlefHahn-9143 , just checking in to see if you got a chance to have a look at this response. Mark is from PG and will help you out.

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I have sent both a private reply and an email with the information of the email address I am using for both Docs and Azure.
I also sent a link to my screen recording so you can see what is happening when I try to access the sandbox.
Have you gotten my email and the link?

I still have the same problem when trying to access the sandbox.

BR
Detlef

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Got it. We will reach out to you offline. Thanks!

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Hi,

I can only see the Submit and Cancel button.
No drop down menu with the option Visible to the original poster & Microsoft!

So how do I access the Visible to the original poster & Microsoft option?

I attach a screen shot of my view.76786-missingoption.png



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