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Filip-2434 avatar image
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Filip-2434 asked ·

Event Viewer The system has rebooted without cleanly shutting down first.

Hello everybody. I had one critical error on my laptop. My laptop was in sleep mode and when i wake up it suddendly the microfon and audio doesn't work. I tried restart my lp but it make hard restart with message: "your computer run into problem". When i loged again into my computer the microfon and audion still doeasn't work and show me this message box. When i close the message box it pop up back and back all time. I tried find some sulotion on internet and it doeasn't work. Then i tried again restart computer and the same issue. Run into problem. Then i turn of the computer and when i turn on it again everithing work. The microfon and audion was fixed. But when i look inside Event Viewer it show me critical error. Is everythink ok or must be something fixed? Thanks.

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1 Answer

TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered ·

Don’t worry, it is not a big problem, maybe because your computer hadn’t completely shutdown for too long time, you know, computer also need a reset
The Kernel-Power error (ID 41) error message states that the system has rebooted without first cleanly shutting-down. It can be caused if the system stops responding, crashes, or loses power unexpectedly. To be more precise, the error occurs when the computer is shut down or restarted unexpectedly. The Kernel-Power Event ID 41 critical error is generated when a Windows computer starts after its last shutdown and Windows finds that the computer was not previously shut down cleanly. Event ID 41 reports that something unexpected happened, thus preventing Windows from shutting down correctly.
The error message itself does provide much information, and why it is important to know what the computer was doing just prior to the event, and to identify a potential resolution.

Advanced troubleshooting for Event ID 41: "The system has rebooted without cleanly shutting down first"
https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-event-id-41-restart


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Hi TeemoTang-MSFT
The error occurs when my computer was in sleep mode and than i wake up it and error was there.
Thanks for answare.

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