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JasonLevy-9876 avatar image
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JasonLevy-9876 asked GolamArefin-7673 answered

Onedrive Sync Mac not giving me folder option to sync

Hi all,

We have a user on a mac who is trying to backup his desktop, now usually when you login you can choose folders but this isnt giving me the option.

The only options I see are in the pic attached.

I have removed onedrive, updated to latest version reinstalled etc...still same issue...Thoughts?


office-onedrive-client-itpro
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emizhang-msft avatar image
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emizhang-msft answered

Hi @JasonLevy-9876,
Try to upload the picture about your problem here.
Did the user can sign in the OneDrive directly?
If yes, you can try this method to change the folder:
1. Select OneDrive icon from menu- select Help & Settings- select Performance:
76589-332.png
2. Under Account- you can find the Choose Folders option:
76629-333.png
Try to provide more information and I'm glad to help you.


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332.png (418.6 KiB)
333.png (67.8 KiB)
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JasonLevy-9876 avatar image
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JasonLevy-9876 answered

Hi there,

Yes....thats the issue...when selecting Choose folders...I am only seeing the following

76896-onedrive-jonny.png



onedrive-jonny.png (32.7 KiB)
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emizhang-msft avatar image
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emizhang-msft answered

Hi @JasonLevy-9876,
The list is the account you created in OneDrive web but not the folder in local. And the local location is fixed, you can find from here:
77726-334.png


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334.png (33.1 KiB)
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JasonLevy-9876 avatar image
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JasonLevy-9876 answered emizhang-msft commented

So what do you suggest I do to give me the option of changing folders?

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You cannot change the folders.

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GolamArefin-7673 avatar image
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GolamArefin-7673 answered

Hi @JasonLevy-9876

Is your issue been solved ? Coz I'm having same issue. Can't see any folder to select in Mac.
Could you let me know how did you solve it please.

Thanks

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