question

AlanKorostynski-8395 avatar image
0 Votes"
AlanKorostynski-8395 asked ·

Problem logging into Azure

Sometimes I can log into Azure and sometimes, like today - after I enter my username and password, I get the following dialog box:

8819-azure-login-snapshot.png

Selecting any of these options does nothing.

How to I get Azure to let me in?

Thank you.

Alan


azure-active-directory
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

MarileeTurscak avatar image
0 Votes"
MarileeTurscak answered ·

Make sure that your account is properly set up for MFA. It seems like maybe your tenant has a requirement for multi-factor authentication that your account doesn't meet. I would check with your administrator about this (or check the policies in the tenant if you are the administrator) and ensure that this account meets the MFA requirements.

·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

AlanKorostynski-8395 avatar image
0 Votes"
AlanKorostynski-8395 answered ·

Thank you for your quick response.

There is no administrator, just my Microsoft account. I was asked by the system when I established the Azure account to provide an MFA. I chose the Authenticator app.

Today, I didn't get that dialog box and Azure let me in.

Who can I contact at Microsoft to get help with this?

· 1 ·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi,

To resolve this issue, do one or more of the following:
1. If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone.
2. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code.
3. If you had set up other options for security verification, click Other verification options, and then try again by selecting a different option. Also, make sure that your phone numbers are correct in your user account settings.

Let me know, if you are looking for disabling MFA completely

Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion

Regards,

Manu

0 Votes 0 ·
AlanKorostynski-8395 avatar image
0 Votes"
AlanKorostynski-8395 answered ·

Thank you for your reply.

Yes, I would like to know how to disable the MFA completely. I using the Microsoft Authenticator app.

The thing I don't understand is why I'm able to sign in most days without a problem - using MFA - then randomly, I get the dialog box shown in the original message. I get that dialog box after I've entered my username and password - it appears when the MFA code dialog box should appear.

That dialog box is particularly infuriating because there is no way to get past it and it offers no way to get help from Microsoft.

It appears that this is a bug in the login process, that should be investigated and fixed.

·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.